Forum Discussion

jekyll1225.2023's avatar
jekyll1225.2023
Honored Guest
5 months ago

Headset tracking issues.

My headset will no longer track and I am only able to semi use in travel mode. I tried calibrating and it won’t even let me do that. 

2 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager

    Hey jekyll1225.2023,

    We can see you're having some tracking issues with your headset. That's not ideal, but don't worry - we're here to help!

    First of all, please make sure tracking is turned on in Settings. 

    By default, the headset will use 6DoF tracking, unless it has been turned off in the Guardian settings panel or lost tracking while in VR.
     

    1. Click on the clock on the left side of the universal menu
    2. Select Settings
    3. Select System from the Settings panel
    4. Select Headset Tracking from the left side panel
    5. Make sure Headset Tracking is ticked

    If that doesn't help, we'd recommend clearing your boundary history if you're able to:
     

    1. Press the Oculus/Meta logo on your right controller
    2. Click on the clock on the left side of the universal menu
    3. Select Settings
    4. In the settings panel, select Boundary
    5. Select 'Clear Boundary history'
    6. Redraw your Guardian boundaries by selecting 'Adjust Boundary' from the Boundary settings menu

    In the event you're still having issues, please remove any unsupported third-party accessories you might have attached and reboot your headset. 

    Still not tracking? Don't worry! Just send us a DM and we'll put on our metaphorical troubleshooting binoculars. 
    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

  • I would humbly like to add,

    You need to be sure what type of electricity frequency you have in your country (50Hz or 60Hz) and match that frequency in your headset tracking settings for the best tracking possible. Hope your headset tracking issue is resolved.

    All the best!