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rockyc1979's avatar
rockyc1979
Honored Guest
4 days ago

I've tried everything besides replacing parts

My oculus 3 wont do anything.  I have a black screen and no lights come on when charging.  I tried everything from the holding down the power button and volume down to try to get it to do anything and the only thing that works is the fan.  The fan comes on and goes off while I'm holding down the power button.   I opened it up and the fan works fine.   I got a liquid detected notice before it wouldnt turn on anymore.  I'm guessing it's from sweat from the workout apps we use,  I let it sit awhile before trying again to maybe let it dry out.  I dont understand we why this is an issue when something should be in place to protect the device because people swear while playing.  I also have the meta strap with the battery on it and I disconnected it to try and still nothing. Please help.

sweat is the quest's worst enemy

4 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 days ago

    Hey there,

     

    We saw your post and wanted to lend a hand

     

    Experiencing issues with your Meta Quest headset not powering on can be far from ideal, especially when you've had a hard day and you're looking forward to enjoying your favorite games in a VR world! We would love to provide you with a couple of troubleshooting steps that could solve the issue. Please following the steps below:

     

    • Try removing any unsupported third-party accessories that may affect boot (such as external battery packs, accessories that plug into the USB-C port, etc.)
    • Try the Software Update Tool as it forces the device to use the most recent version available. 

     

    If the above troubleshooting steps don't work please let us know and reach out to us privately so we can gather some private information and provide a few more tailored solutions! Please select our name to get to our profile page, or click here.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    3 days ago

    Hey there,

     

    We wanted to check up with you and ask if the issue's been resolved?

     

    If not all you need to do is just let us know so we can provide you with the support needed!

     

    We hope to hear from you soon.

    • rockyc1979's avatar
      rockyc1979
      Honored Guest
      3 days ago

      It has not been resolved and I sent a private message also.   

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        3 days ago

        Hey there,

         

        We just want to confirm with you that you've sent the private message to us through the Community forum? We wanted to check with you as we can't see the private message you've sent to us. If you would like you can resend it again! Please select our name to get to our profile page, or click here

         

        Next, click "Send a Message" to privately message us!

         

        Please remember, you must be signed into the community first to send us a private message.

         

        We hope to hear from you soon!