Forum Discussion

xboxgameralt's avatar
xboxgameralt
Honored Guest
7 months ago
Solved

Meta Quest 2 is taking forever to power off.

I have been having this problem sense 6/4/25, and I don't know how to fix it.

First, Ever Time that I want to power off my Device it is a grey screen, and takes about 1-3 Minutes just to Power off. I did factory reset the device in hopes it will fix the problem, but I think it made it worse. Also, it powers up perfectly fine.

Does anybody know how to fix this problem?

  • MetaStoreHelp's avatar
    MetaStoreHelp
    6 months ago

    Hi there, 

     

    We came across your post, and recognize that you are experiencing some issues when powering down your Meta Quest device. 

     

    We recommend performing a hard reboot to give your device the refresh it deserves.

    Let's go through the steps together! 

     

    1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.
    2. If the boot-up sound is not heard:
      1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
      2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
      3. Use the volume buttons on your headset to highlight Yes and press the power button.

    You can keep your device up to date with our latest software by using our Software Update Tool on our website. 

     

    If you find the issue still continues after a hard reboot, we would be happy to assist you further by inviting you to chat with us! 

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

    Next, click "Send a Message" to privately message us! 
     

    Please remember, you must be signed into the community first to send us a private message. 

    If you have already done so, someone from our support team will be with you as soon as possible!

     

    We look forward helping anyone that needs further support with powering down issues! 

  • TomCgcmfc's avatar
    TomCgcmfc
    6 months ago
    xboxgameralt wrote:

    I have been having this problem sense 6/4/25, and I don't know how to fix it.

    First, Ever Time that I want to power off my Device it is a grey screen, and takes about 1-3 Minutes just to Power off. I did factory reset the device in hopes it will fix the problem, but I think it made it worse. Also, it powers up perfectly fine.

    Does anybody know how to fix this problem?

    Pretty easy, go to your quest home settings general tab and turn off the bottom 3 options except security updates.  It may be the option that 'updates before shutting down' that is causing this.

    I suggest you go through all Quest home menu settings screens and try to understand what each of these do.  Cheers.

12 Replies

  • user_899874610254845's avatar
    user_899874610254845
    Honored Guest
    7 months ago

    Hi, only 1-3 minutes? Mine takes at least half an hour to shut down with updates. Don't know how to turn it off without updating anymore. Can take an hour, maybe more. It's crazy.

  • NomadsAnIsland's avatar
    NomadsAnIsland
    Rising Star
    7 months ago

    This problem started on my Quest 2 with the v77 update. Press and hold the power button until the headset powers off. If you use the menu power off option or ask Meta AI to shut down your headset two out of three times it gets hung up.

  • Choleni's avatar
    Choleni
    MVP
    7 months ago

    xboxgameralt  user_899874610254845 

    send a bug report to let Meta know about the problem

    Report a bug on Meta Quest | Quest help | Meta Store 

    NomadsAnIsland It's not only the power off option in the menu which no longer work properly. Seems the whole menu is buggy.
    I never shut down my headset; I just take it off and put it on the shelf.
    But I have to restart it before connecting it (wired) to the PC, otherwise I have no sound.
    Since v77, the restart button in the menu also no longer works. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      6 months ago

      Hi there, 

       

      We came across your post, and recognize that you are experiencing some issues when powering down your Meta Quest device. 

       

      We recommend performing a hard reboot to give your device the refresh it deserves.

      Let's go through the steps together! 

       

      1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.
      2. If the boot-up sound is not heard:
        1. Hold the power and volume (-) button down simultaneously until the boot screen loads on your headset.
        2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
        3. Use the volume buttons on your headset to highlight Yes and press the power button.

      You can keep your device up to date with our latest software by using our Software Update Tool on our website. 

       

      If you find the issue still continues after a hard reboot, we would be happy to assist you further by inviting you to chat with us! 

       

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 

      Next, click "Send a Message" to privately message us! 
       

      Please remember, you must be signed into the community first to send us a private message. 

      If you have already done so, someone from our support team will be with you as soon as possible!

       

      We look forward helping anyone that needs further support with powering down issues! 

  • Wardyai's avatar
    Wardyai
    Honored Guest
    6 months ago

    Yeah I'm having similar issues turning  off headset after update v77 

  • TomCgcmfc's avatar
    TomCgcmfc
    MVP
    6 months ago
    xboxgameralt wrote:

    I have been having this problem sense 6/4/25, and I don't know how to fix it.

    First, Ever Time that I want to power off my Device it is a grey screen, and takes about 1-3 Minutes just to Power off. I did factory reset the device in hopes it will fix the problem, but I think it made it worse. Also, it powers up perfectly fine.

    Does anybody know how to fix this problem?

    Pretty easy, go to your quest home settings general tab and turn off the bottom 3 options except security updates.  It may be the option that 'updates before shutting down' that is causing this.

    I suggest you go through all Quest home menu settings screens and try to understand what each of these do.  Cheers.

  • Choleni's avatar
    Choleni
    MVP
    6 months ago

    TomCgcmfc  I don't believe it's a setting thing.

    The Quest 2 has this behaviour since v77, Quest 3 is working fine and don't have that issue.

    I have the same update settings on both.

  • Wardyai's avatar
    Wardyai
    Honored Guest
    6 months ago

    I don't believe its a settings thing my oculus turned off fine on v76 ive only had the issue since v77 

  • Wardyai's avatar
    Wardyai
    Honored Guest
    6 months ago

    Got a software update today 10th June updated to v77.1026 build no 5158488.9650.150 can't see no new changes but oculus seems to shut down at first attempt ok now 

    • NomadsAnIsland's avatar
      NomadsAnIsland
      Rising Star
      6 months ago

      On my headset I received the same update. The problem now is even worse because it now hangs up most of the time (say 4 out of 5) when using the long press until power off. Prior version would rarely hang up and power off completely as normal.