Forum Discussion

IcedragonDKM's avatar
IcedragonDKM
Honored Guest
1 year ago

Meta Quest 3 Being stuck on update, for over 5 hours when powering off!

My Meta quest three that I have had has been great best purchase, except for about a month ago.  About a month ago when I was powering off my headset from playing it had an update, so like any other person I waited a few minutes.  Then 20 minutes came and I was curious so I checked on it, and it was still updating so I waited longer.
Then after about 3 hours I was too tired and went to bed.  The next morning I woke up and it was STILL updating, so I got tired of it and just canceled the update now I know it may have not been the best option but hold on.  Then two days later I tried it again and a hour goes by and still the update wasn't done.  It has made it so I can't play any games on it and it sits in my room for now, when I posted this it is updating and I will leave it overnight to see if it does something new. I will stay in touch though I will look at this post every week on Sunday to see if anyone has a solution for this thank you and bye.

games and apps
Headset
Headset update
Meta Quest 3
power
quest 3

18 Replies

  • ninjhe's avatar
    ninjhe
    MHCP Member
    1 year ago

    Same. For the last 4 days, my Quest 3 has asked me to update before shutting down. I click yes and I leave it charging and with a WiFi connection, but it takes it over 12 hours to update and shut down. I've had this happen a few months ago for 3 days straight, but now it's happening again

    I can't believe this is the intended experience, so I think it's some sort of bug. I thought it could be that it doesn't fully update for some reason and I just don't notice it. However, there was a day in between when it didn't ask me to update before shutting down, so I've no idea what's happening

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there IcedragonDKM & ninjhe! We'd love to help you with this issue you both are having with your Quest 3 being stuck while updating. We want you to get back to enjoying those fun games and apps, so we have a couple of questions to get a better understanding:

       

      • What troubleshooting steps have you attempted, if any?
      • Have you confirmed that you have a stable internet connection?
      • Have you attempted to reboot the headset? If not, try out these steps.

      Let us know if this helps! 

      • krastavi4ka's avatar
        krastavi4ka
        Honored Guest
        1 year ago

        Hi! I am currently experiencing the same! The controllers werent rensponsive, I'd see them but couldnt click. I tried restarting when this happened. Any advices how to solve it? 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi! Just checking in with you. Did you still need help with your Quest 3?

  • TheBadgerLady's avatar
    TheBadgerLady
    Explorer
    1 year ago

    I had this happen the other day, and for me it was a pending controller update. Since I usually only use the right controller because I play Minigolf, the left was shut off, and the device kept looking for it to update. Once I moved it around a bit to wake it, the update went through. (I did cancel the shutdown and check notifications about what was happening - there it told me it hat updated the right controller, but not the left. That was my clue)

    • EveryDay10's avatar
      EveryDay10
      Expert Protege
      1 year ago

      Hello ninjhe  I do believe the shutdown update taking long is a bug. When I encountered it, I turned off the wifi on my headset then powered it off. This skips the update and allows your headset to power off normally 

  • EtienneFR's avatar
    EtienneFR
    Explorer
    1 year ago

    Hi, same here, updating for hours and still nothing, I have to cancel the update everytime... ( Quest 3 )

     

    It happens few months ago, I had to do a factory reset to fix the problem but here we are again...

     

    When I see the number of people who have the problem, it's obviously a large bug

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi EtienneFR, 

       

      We noticed you're having issues updating your headset. This is not the experience we want for our users, so allow us to help you with this.

      So that we can look into your issue further for you, please shoot us a DM!

      Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hi there,

       

      We're just checking in to see if you still need help with your issue.

      If you do, just shoot us a DM!

  • jollyjesus's avatar
    jollyjesus
    Protege
    1 year ago

    You will get some burn-ins from leaving the update running that long