Forum Discussion

snooowls's avatar
snooowls
Honored Guest
5 months ago

Meta Quest Link not working anymore, stuck on grey loading screen

Hi! I'm really hoping that I'll get the help I need the help I need and been searching for weeks now.

Here's the issue: I installed Meta Quest Link in order to use my Oculus Rift S, followed every instructions needed and I've been able to make it work without any issues. The actual interface once with the headset worked properly, I was using it like normal until when I tried to launch the ''First Steps'' experience for the first time, I ended in a loading screen on the headset and this screen above this text appeared on my PC within the Meta Quest Link app, it seems like I'm stuck in an eternal loading screen. I tried to close it and restart the app, nothing. I've even uninstall the app to reinstall it after, still nothing, repaired the app with ''OculusSetup'', also nothing. I can't make it past this loading screen and be able to use my headset like normal. I don't know what to do, I tried everything in my power. PLEASE HELP ME!

Crash
Meta Quest Link App
PCVR
Rift S

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    5 months ago

    Hi there snooowls,

     

    Thanks for reaching out regarding the loading issues you've been facing with the Meta Quest Link application on your PC. We'd also like to thank you for letting us know all of the troubleshooting steps that you've already attempted.

     

    We know that you've stated that you've already attempted to repair the app as well as uninstall it. If you haven't done so already, we highly suggest uninstalling the application once more while making sure to delete all Oculus folders from the following locations, needed for a complete clean re-install:

     

    - C:\Users\YourUserProfile\AppData

    - C:\Users\YourUserProfile\AppData\Local

    - C:\Users\YourUserProfile\AppData\LocalLow

    - C:\Users\YourUserProfile\AppData\Roaming

    - C:\OculusSetup-DownloadCache

     

    Note: The AppData folder is usually hidden. Use these steps to access AppData.

    1. Press Windows key + R to launch the Run dialog window.
    2. Type %AppData% in the Run box and click OK or press Enter.
    3. File Explorer will launch to the AppData\Roaming subfolder.
    4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.

    Once complete, restart your PC and reinstall the application again using the setup tool from our website. If you're still running into the same issue, please PM us so we can look further into this for you. 

     

    Just select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.