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Meta quest saying email is wrong on www.meta.com/device

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Ive been trying to login to my headset but it keeps telling me the login to www.meta.com/device and I tried logging in but it's telling me my email is wrong, or it's not connected to any accounts which is a lie because it's connected to the account ik messaging on, I just need help with this it's making me mad

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VXLKiloAnswer

New Participant

I tried typing the link exactly as listed in the browser window. http://www.meta.com/devices Do NOT use Google or any search engine it will take you to the wrong site. I Hope this helps!

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Rettdad68

New Participant

Exact same thing happening to me, its very annoying. Hope someone can help. If not the thing is going in the bin!!!

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Anonymous

Something that I said to you

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islari2

New Participant

Same thing here, my headset was logged but suddenly I can't log anymore to me account, and now my headset ask for connection with Meta/device which is impossible to achieve as I can't log to my account with an error like "mail adress or password incorrect" despite using the two factor auth with code emailed.

Going for a trip in 2 days, was eager to use my headset as kind of pc during the trip but it's no more usable than a brick

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jesseuriostegui

New Participant

Same thing here email not valid when Damm well that's the email!!!!

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Kingskeleton280

New Participant

same i hope they fix it soon

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Hath1

New Participant

The same exact thing happened to me if I do not find a solution this thing is basicially a brick.

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Jaimiew163

New Participant

i have the same problem

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kernuba78

New Participant

Well at least I'm not the only one having this issue. Here I was thinking it was due to not using it for awhile. Decided to try it on a game that is compatible with the headset. I hope they get if fixed soon. Talk about irritating as heck.

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Anonymous

Iam having the same problems too

MetaStoreHelp

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Hey @NeonClownfish4869!

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Vanix18

New Participant

Same to me when i needed to log into my acc on my phone i wasnt able to bc i didnt remember so i tought i can put it on English ( had it before on german) and now all i have stand there is that 8 letter / number code and when i try to log in a new acc i made it tells me my e mail does not have any account so i guess i need to buy a new vr 😞

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Anonymous

Help me with my VR headset or i will give you one Star

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kpiperdaugherty

New Participant

I FIGURED IT OUT!!! You don't actually have to sign in for it to work. my headset was already connected, but I haven't used it in months so it was showing the code thing. restarted it multiple times, updated it, it wouldn't go away. I did all of this yesterday, thought I'd give it another try today. i turned on my headset, tried opening the quick menu, same thing kept happening. my menu or anything else I opened would just go behind the ad for the code. then I thought, what if I click through it? I opened quick menu and pressed a random button through the ad. IT WORKED! I pressed "Move" and the ad went away. its right under reset view, hope this helps!