UPDATE: I replied to this comment with what worked for me!!

I'm experiencing the same issue. I've done all of the steps Mongler12 placed in their initial post and rebooted both PC and headset multiple times. Repaired like 4 times during troubleshooting, and validated that I'm not opted into PTC.

Wondering if this is a "wait-for-patch" type of issue? :(

T

TerrorPhi

New Participant

Dunno if they just pushed something out... or if I just happened to "fix" it. In a "last-ditch" effort, I did the following:

-Unplugged the link cable from my headset.

-Uninstalled the Meta Horizon Link from my PC.

-Went into the following folders and deleted the "Oculus" folder if it existed. [Note: Some of these folders are hidden, and if your install is on a different drive than C:\ you will need to look for it there.]
---C:\Program Files
---C:\Program Files (x86)
---C:\ProgramData
---C:\Users\[USERNAME]\AppData\Local
---C:\Users\[USERNAME]\AppData\LocalLow
---C:\Users\[USERNAME]\AppData\Roaming [Note: Under this folder I deleted: Oculus, Oculus Remote Desktop, and Oculus Client.]

-Went into C:\Users\[USERNAME]\AppData\Local\Temp and deleted ALL files. [Note: Some of these files may be currently in use by other programs; simply skip all of those when the "error message" flags.]

-Downloaded the latest install app for Meta Horizon Link from the site: https://www.meta.com/help/quest/1517439565442928/?srsltid=AfmBOop6_JXMeX7IHozTwYx8tUtDTKBAn_mI6zxcg5HuHcG5AsubLUMX

-Installed per normal and performed the reboot as requested after the install was complete.

-Opened the freshly installed Meta Horizon Link application and plugged my link cable back into my headset.

-The application will state it needs to be updated, perform this, and the application will reboot. For me, it then said that I needed to update the headset via the application. I did this as well.

-Finally, I put the headset on, connected to my PC via Link, and tested. It worked!

I know it's a lot of steps, and I'm not sure which of these ACTUALLY fixed the issue, but I hope this helps others!

M

Mongler12Author

New Participant

I gave this a try and still nothing. Would you suggest any other options?

H

Hamlet0D30

New Participant

Hello,

I had the same issue with the last patch, tried all of the OP fixes but without results.

However I did find a solution : i went into Meta Quest Link on my PC, then into "Settings", "Beta", and then I enabled "public testing" (not sure of the name in english, I have my app set in french).

Meta Quest Link then updated, I had to restart my computer and the sound was back again on PCVR.

I hope this can help someone !