Hi all,
Has anyone found a fix for the Quest 3 Meta controller rechargeable batteries disconnecting at random whilst playing?
I never had the issue with standard AA batteries or AA batteries.
Meta kindly sent a replacement batteries but sadly stil same issue. It happens on both the left and right controllers.
They are charging fine.
Thank you
Hi SpiraTech 🙂
try another brand of rechargeable batteries.
The batteris have different heights, depending on the brand.
I use "Eneloop" and have no issues with disconnecting.
Hi there SpiraTech, thank you for bringing this to our attention, we can see that you are having trouble with your controller disconnecting and we're happy to help! Firstly, we just want to say that we agree with Choleni's suggestion. Secondly, If after trying a different brand of batteries, your controller is still disconnecting, please let us know and we'll be happy to take a closer look for you
If you are using the compact dock, it uses your batteries, which are not interchangeable with other rechargeable batteries due to the special connection.
As SuperSugrat mentioned the Meta docks come with rechargeable lithium batteries, the issue is with them.
As I mentioned all other standard AA batteries work perfectly and have done for over a year.
I'm having the same issue. I purchased the compact charging dock, which comes with their rechargeable batteries, and I've had nothing but issues with them. It will stop working during a gaming session, and I have to open the cover, pull it down from the connector, so that it powers the controller back up.
The batteries are charged correctly as they report 100% power when playing.
When the Meta supplied batteries are fully charged they cause the random disconnect problem. After 15 or 20 minutes of play when the batteries have drawn down a bit they seem to stop disconnecting. At least in my experience.
No. There is a spring-loaded contact in the controller +ve side that can get jammed and the battery becomes a bit loose. Use a bit of aluminium foil like I suggested earlier.
I've not had any issues using rechargable Duracell 2500mAh HR6 Ni-MH AA batteries with the Quest 3 touch controllers. You could try putting a bit of aluminium foil between the battery and +ve contact in case the battery is not making good electrical contact.
Yeah, I've tried a small steel washer on the positive contact but the issue still happens, which makes me feel that it's internal to these Meta batteries or something else. It might be the small pogo spring contacts under the battery.
Hi there SpiraTech,
We want you to have the best possible VR experience and understand how your Meta Quest 3 controllers disconnecting when using the rechargeable batteries can negatively impact it.
In order to resolve this, please ensure that your Meta Quest 3 headset is update to the latest software version. To check for software updates:
Meta button or 
Oculus button on your right Touch controller to open the universal menu.
Settings in the top right.
General, then select 
Software update.
For more information on updating the software for your Meta Quest, then please follow the link provided.
Should updating the software of your Headset to the latest version not resolve your issue, then please drop us a private message. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
I have exactly the same problem. Meta replaced the batteries under warranty and the replacements are worse than the battery packs that came with the Meta Docking Station. When I use conventional AA batteries everything works fine. Huge waste of money buying the Meta brand. I have friends with after market docking stations that have no issues at all.
Try a tiny bit of paper folded a few times and place between battery cover and battery. I've only used it a few times yet but it seems to have helped.
Placing a washer between the battery contacts seemed to make no real difference.
The real issue is between the three little pogo springs under the battery - there just is too much play and these can get lose in fast movement / slight hits such as tapping controllers together.
There's no denying that it's poor manufacturing / testing by Meta, which is a shame as everything else about it is great.
Hi SpiraTech 🙂
Aren't the three little pins only necessary for charging the battery?
I thought they aren't important while playing at all.🤔
I'm having this issue as well.
I'm starting to think it has to do with the pogo pins on the battery or the dish shape of the positive end of the battery compartment. Disconnection happens only during rapid movements it seems so power may be temporarily disconnecting.
It's been suggested that the pogo pins deliver power from the official rechargeable batteries and not the end terminals so the problem may be that they're getting shifted off the contact points under rapid or jerky movements, so the solution might be to pack the ends of the batteries, once installed, with something to prevent movement.
I went through hell with this problem. I contacted Meta support and at first we thought it was the right controller. They replaced it under warranty and shortly after replacement the problem started again on the new right controller. The common denominator was the Meta Charging Dock batteries. They replaced the batteries for me and shortly after that the left controller started randomly disconnecting. I then put the old left controller battery back in left controller and all was fine for a few weeks. Then the right controller started the disconnecting again. I think it was SpiraTech that suggested putting folded paper shims underneath the controller covers. Just enough thickness to make the cover go on tight. That seems to have done the trick. Since I installed the folded paper shims the controllers have not disconnected. I hope this helps.
That's my experience so far. After all my investigation, I have some shims at the top of the battery to keep it from shifting and a shim between the battery and door cover and it hasn't given me trouble yet other than the first connect after putting the measures in place. I popped the cover open, gave the battery a little nudge and buttoned it up, all is working fine now.
