Hi all,
Has anyone found a fix for the Quest 3 Meta controller rechargeable batteries disconnecting at random whilst playing?
I never had the issue with standard AA batteries or AA batteries.
Meta kindly sent a replacement batteries but sadly stil same issue. It happens on both the left and right controllers.
They are charging fine.
Thank you
Hi SpiraTech​ 🙂
try another brand of rechargeable batteries.
The batteris have different heights, depending on the brand.
I use "Eneloop" and have no issues with disconnecting.
Hi there SpiraTech, thank you for bringing this to our attention, we can see that you are having trouble with your controller disconnecting and we're happy to help! Firstly, we just want to say that we agree with Choleni's suggestion. Secondly, If after trying a different brand of batteries, your controller is still disconnecting, please let us know and we'll be happy to take a closer look for you
If you are using the compact dock, it uses your batteries, which are not interchangeable with other rechargeable batteries due to the special connection.
As SuperSugrat mentioned the Meta docks come with rechargeable lithium batteries, the issue is with them.
As I mentioned all other standard AA batteries work perfectly and have done for over a year.
I'm having the same issue. I purchased the compact charging dock, which comes with their rechargeable batteries, and I've had nothing but issues with them. It will stop working during a gaming session, and I have to open the cover, pull it down from the connector, so that it powers the controller back up.
The batteries are charged correctly as they report 100% power when playing.
I've not had any issues using rechargable Duracell 2500mAh HR6 Ni-MH AA batteries with the Quest 3 touch controllers. You could try putting a bit of aluminium foil between the battery and +ve contact in case the battery is not making good electrical contact.
Yeah, I've tried a small steel washer on the positive contact but the issue still happens, which makes me feel that it's internal to these Meta batteries or something else. It might be the small pogo spring contacts under the battery.
Hi there SpiraTech,
We want you to have the best possible VR experience and understand how your Meta Quest 3 controllers disconnecting when using the rechargeable batteries can negatively impact it.
In order to resolve this, please ensure that your Meta Quest 3 headset is update to the latest software version. To check for software updates:
Meta button or 
Oculus button on your right Touch controller to open the universal menu.
Settings in the top right.
General, then select 
Software update.
For more information on updating the software for your Meta Quest, then please follow the link provided.
Should updating the software of your Headset to the latest version not resolve your issue, then please drop us a private message. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing from you!
