Forum Discussion

skriIya's avatar
skriIya
Explorer
4 months ago

Quest 3S stuck in bootloader, cannot switch slot or boot

Hello,

My Meta Quest 3S is completely stuck in bootloader/fastboot mode after switching the active slot.

Details:

The device was running fine on slot B.

In the reboot menu there was a button to change slot, I switched to slot A.

After switching, the system no longer boots.

The slot change button disappeared from the reboot menu.

Now every option in bootloader (Boot device, Recovery, Reboot) just reloads bootloader again 
I cannot boot into system or recovery at all.

Fastboot info:

current-slot: a

slot-unbootable:a:yes

slot-unbootable:b:no

Bootloader locked (unlocked:no)

fastboot --set-active=b         FAILED (remote: 'Operation Not Permitted')

So I am stuck in a bootloop and cannot switch back to slot B or boot into recovery.

Could you please help me either force switch to slot B or provide a recovery image/software repair?

factory reset
Meta Quest 3

12 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi there skriIya, we came across your post and wanted to offer some assistance.

     

    We completely understand that you're keen to get back into the Metaverse. Let's get you there as soon as possible!

     

    As you are unable to complete a hard reboot, would you mind using our Software Update tool to perform an update on your headset? 

     

    If, after this, you are still experiencing the boot loop issues, please reach out to our fantastic Customer Support team so that one of our lovely colleagues can investigate this further for you.

     

    Hope to see you in the Metaverse soon!

    • skriIya's avatar
      skriIya
      Explorer
      4 months ago

      Connection failed

      Cannot connect with ADB! Make sure device has enabled ADB access.



      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Hi skriIya, thanks for providing a screenshot. This is really helpful!

         

        Would you mind reaching out to our Customer Support team so that one of our colleagues can discuss this with you? You can send us a private message by going to our page or you can contact our Customer Support team via our website.

         

        Let's work to get you back into the Metaverse as soon as possible!