Quest 3S stuck on PTC/Beta firmware - cannot leave, ADB broken, device missing from account
Hi everyone, tagging @MetaQuestSupport because I really need help.
My Quest 3S is permanently stuck on the Beta (PTC) firmware and I can't get out of it no matter what I try.
What I've tried:
- Toggled PTC OFF in the Meta Horizon app multiple times
- Factory reset multiple times (boot menu + Meta website)
- Manual ADB sideload of stable firmware (completes successfully but headset always boots back into beta)
- ADB commands to disable OTA updates
The core issue: The bootloader always boots from the beta partition regardless of what I sideload. It seems like a server-side PTC lock that only Meta can remove from the backend.
Additional problem: After multiple factory resets, the Quest 3S no longer appears in my account's device list on the Meta website, even though the headset is still logged into my account.
What I need:
- Manual removal from the PTC program on the backend
- Re-linking of the device to my account
The beta firmware is also causing hand tracking crashes and USB debugging (ADB) to malfunction.
Thank you so much, any help is appreciated! 🙏
