Reposting as still an issue :-( Meta Horizon app Oculus Go setup stuck at "Health and Safety".

desperate_dan1  unfortunately, meta aren't going to make the app compatible with the Oculus Go or the Quest 1 headsets. The old android app trick still works. The Go is still a decent headset for watching movies on, it's just a shame meta aren't as decent. If you're unable to borrow an android phone or tablet, it still may be worth picking up a really cheap old android phone off ebay to get the headset set up. One set up the latest iphone app should work with the headset as normal.

Thanks Anonymous However, since the setup process is there in the app specifically for Oculus Go, and all the steps, pairing, wifi, adding device etc work, it seems like the intent is there for them to still allow these old devices to be set up and added to accounts...

If they wanted to end support entirely, why not just remove the option to add an Oculus Go to your account in the app? That would be far more clear than blocking it many steps into the setup process on the technicality of not being able to stream a health and safety video... (which is extremely misleading)..

If their intent is to hide what is actually supported by having something break a few steps down the setup process (which you can't know ahead of purchasing a device) why would I buy another Meta product? How am I meant to know if it will work with their app or not besides looking at the "add device" list?

This It just seems like a small bug, probably a wrong URL for the video? maybe an oversight when they were moving content around rather than anything deliberate... And looking at the history over the last year or so, it seems to have been fixed before.

Anyone from the dev team care to add any insight?

THIS IS HAPPENING TO ME AS WELL. Was cleaning out my house off a move and found it my Oculus Go, haven’t used it in years. Was super excited to get it going and got stuck at the health video probably 8 times. Like you I have also read some of the prior threads I don’t understand how the same issue can be patched and patched over and over. META BE BETTER

This issue is so unacceptable it’s unreal. If I were able to still use it but not access a certain feature, understandable. But don’t being able to even use the device is such a joke it’s infuriating.   The funny thing is it will take them weeks to fix this LMAO. Never buying anything from y’all again, some of the worst customer service I can even imagine 

Yes…..They **bleep**ing suck! Wasted many unproductive hours trying to get past a step to setup my oculus go headset! I feel your pain and it’s **bleep**ing unnecessary to have to go thru this aggravation!