Forum Discussion

AM05's avatar
AM05
Honored Guest
4 months ago

Request for Assistance - Quest 3 Wrongfully Disabled (Serial Included)

I need help with re-enabling my Quest 3 headset, which was suddenly disabled only a few days after I received it. The device was working perfectly at first, and then without any warning it became blocked by Meta.

Device details:

Meta Quest 3

Serial Number: ***

I purchased the headset second-hand, and after it became disabled I contacted the seller. Unfortunately, the seller provided inconsistent information about the original purchase date and was not cooperative when I requested a refund. I have since resolved the dispute with the marketplace, but the device remains unusable.

I’m hoping Meta Support can help verify the status of this headset and advise on whether it can be re-enabled.

Any assistance would be greatly appreciated.

6 Replies

  • Choleni's avatar
    Choleni
    MVP
    4 months ago

    Hi AM05​ 🙂

    You might have bought a stolen device.

    Reach out to support via email, chat or WhatsApp here:

    Get Support

    I'm not sure what they'll do...... in my country stolen things that reappear are returned to the original owner.

    Happens to me years ago when I bought something - not a headset - used on ebay...... lost the money and what I bought.

    It seems, you at least got your money back.

     

    Oh, and delete the serial number from your post, please.....it's a public forum, such info shouldn't be shared here.😉

    • steve_40's avatar
      steve_40
      Honored Visionary
      4 months ago

      Oh, and delete the serial number from your post, please.....it's a public forum, such info shouldn't be shared here.😉

      Too late, I've seen it. Muahahahaha 😈

  • austinnbuggy's avatar
    austinnbuggy
    Honored Guest
    18 days ago

    What happened when you were locked out? Like, at what process in the bootup did you get the notification that it was locked? Just curious if I were to go out and try to buy a used one, how I would tell if it were locked at that time. 

    • Choleni's avatar
      Choleni
      MVP
      18 days ago

      austinnbuggy​ 

      austinnbuggy wrote:

      ....... if I were to go out and try to buy a used one, how I would tell if it were locked at that time.

      You can't...... it might work for a while and then get locked. If a device is reported stolen to Meta, it gets locked. This can happen even after you've already bought the Quest and used it for a few days.

      Buying a used device always carries a risk.🤷‍♀️