Restart to gain access to controller or hand tracking?

7 replies
242 views

Hi,

I have a new Quest 3 (bought 2 weeks ago or so). Since a few days I can't do anything after I've turned it on. I'm seeing the Choose-Profile-Menu, that's it. No Controller, no Hand Tracking. I have to push the On-/Off-Button two times and after that everything is working fine. Any ideas, what is causing this and how I can resolve it? It's not a big deal, but my husband hates it.

Thanks,
Cassy

M

Maccyb123

Honored Contributor

Cassylein If your husband hates it, then you need to find a new husband. 😂😂😂😂 Only joking, couldn't resist!, 😜Seriously though, that's a new one. Maybe there's a small software error, you can try connecting your headset to your PC and use the Meta Software update tool, it fixes errors like this.

https://www.meta.com/en-gb/help/quest/software_update/

Maccyb

steve40

Honored Contributor

Cassylein try a hard power off and on. While wearing the headset and logged in, press and hold the power button for 5 seconds. The Headset Power menu should appear. Click Power Options>Power off. Wait until the headset has fully shut down, shown the battery charge indicator and then gone fully dark. Now press the power button for about 3 seconds and it should fire up again. See if the headset starts behaving better.