Forum Discussion

dave76.2023's avatar
dave76.2023
Explorer
1 month ago

rift s horizon link not working

i hope to find a solution because is from yesterda that if i open horizon link for  my old rift s i do not see nothing apart being a black square.

i tried to repair, reinstall, change controllers batteries, restart the pc but not solving.

i checked also nvdia drivers but that was not the issue.

so i have no idea what happened and how to solve.

maybe reinstall previous version of horizon ( that i am not finding aniwhere...)

thanks for your help guys ;)

14 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi there,

     

    We noticed your post and we would love to lend a hand! So to get you back into the Metaverse with us lets try out some troubleshooting.

     

    First thing we would like you to try is to Manually Uninstall and Reinstall the Meta Horizon Link app.

     

    To manually uninstall then reinstall the Meta Quest Link app from your device:

    1. Disconnect the Rift/Link cable from the computer
    2. Disconnect your computer from the internet
    3. Backup any content.
      • Learn how to back up your content in our Help Center.
    4. Reboot your computer into Safe Mode.
      • Learn how on this page.
    5. Uninstall the Meta Quest Link app using the Control Panel.
      • Learn how on this page.
    6. Delete all Oculus folders from the folder called C:\Program Files.
    7. Remove any Oculus folders from the following locations:
      • C:\Users\YourUserProfile\AppData
      • C:\Users\YourUserProfile\AppData\Local
      • C:\Users\YourUserProfile\AppData\LocalLow
      • C:\Users\YourUserProfile\AppData\Roaming
      • C:\OculusSetup-DownloadCache
      • Note: The AppData folder is usually hidden. Use these steps to access AppData.
        1. Press Windows key + R to launch the Run dialog window.
        2. Type %AppData% in the Run box and click OK or press Enter
        3. File Explorer will launch to the AppData\Roaming subfolder.
        4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
    8. Restart your computer in normal mode.
    9. Reconnect your computer to the internet.
    10. Install the Meta Quest Link app again using the setup tool from our website
    11. Reconnect the Rift/Link cable and re-test the headset

    If you continue to have issues, please send us a private message so we can look into this further with you!

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    • 1KLUB_VR's avatar
      1KLUB_VR
      Explorer
      1 month ago

      Hi!

       I'm having the same problem with my Rift.

      It started with a message about an update appearing in META. After the update, the system keeps telling me to install drivers. During the process, it says an unexpected error occurred.

       I tried following your instructions, but it didn't help.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 month ago

        Hi there 1KLUB_VR,

         

        We've just come across your comment regarding the issue you are having with PCVR and the Meta Quest Link app. We appreciate you having carried out the suggested troubleshooting steps, as we want to get you back into the world of VR as soon as possible. Please ensure your PC meets the minimum requirements for PCVR. 

         

        Please attempt the following:  

         

        1. Restart the Meta Quest Link app
        2. Restart the computer 
        3. Repair the Meta Quest Link app

        To run a repair: 

         

        • Download and run the Meta Quest Link app installation software 
        • You will see a screen which says, "Already Installed"
        • Click the "Repair" option and confirm again on the next screen

        Please let us know if this has resolved your issue, as we want you to have the best time in the Metaverse.

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 month ago

    Hi there just checking in to see if you still need any help?

     

    If you do please don't hesitate to get back in touch!

    • dave76.2023's avatar
      dave76.2023
      Explorer
      1 month ago

      hello,

      problem with the rift s is solved, i had to cancel all folders and reinstall.

      many thank for your help ;) ;)

      David

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 month ago

        Thank you so much for the update and for letting us know!

         

        We're so happy to hear that the issue has been resolved! And if you ever have any other issues at all, you know where to find us!

         

        We're always here to help!

    • 1KLUB_VR's avatar
      1KLUB_VR
      Explorer
      4 days ago

      The meta horizon link has lost contact with the Rift headset for the second time after the update. After reinstalling the system, it worked for a month, and again after the update on 16.01.25 Meta sees the headset, but there is no image, and again there is an error in the meta horizon link.

       

  • Vulkan.gtx's avatar
    Vulkan.gtx
    Honored Guest
    4 days ago

    Same problen here. Link-versjon 83.0.0.333.349. Black headset in the Rift S. Reinstall 3 times. Error: Quest Link does not work.

  • Kozakisou's avatar
    Kozakisou
    Honored Guest
    3 days ago

    i am having the same problem after updated (Using Rift S)...