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mysticM4gics's avatar
mysticM4gics
Honored Guest
24 days ago

Strange issues with my Quest 3S

Hi, my Meta Quest 3S is having some issues. My headset won't shut off, even when I try to force shut it down. My controllers will connect for a second and then immediately disconnect, even after replacing the batteries. And it keeps saying "Finding position in room" even though I'm in my usual spot and within my boundary. Any advice?

3 Replies

  • Replying to my own post to state that even a factory reset didn't fix it.

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager

        Hey there! 

         

        We understand it may be frustrating that your Quest 3S isn't working as intended, we'd love to look into this for you. 

         

        Can you kindly contact us privately so that we can take a look further into the issue, you can see how to contact us below:

         

        • Please select our name to get to our profile page, or click here
        • Next, click "Send a Message" to privately message us!
        • Please remember, you must be signed into the community first to send us a private message.

        We look forward to you reaching out, thanks for your patience!