My oculus quest 2 has been acting a bit weird and by weird I mean there is a glitch where when ever I go to play a game or turn on my oculus it says Tracking Lost I’ve cleaned the lenses, changed the lighting and nothing. If somebody knows how to fix this one please tell me.
Hiya!
We understand you're currently experiencing issues with your headset's tracking. Well let the good ol' doctor take a look this. Also give yourself a pat on the back for the steps you worked out. This really helps us narrow down what our next options our!
If you're still experiencing tracking issues, then please feel free to update us. We will make sure to get you taken care of.
We hope to hear back from you soon!
If you get a tracking lost message it means your head set is dead and must be replaced. This has happened 2 times in 2 months. Both with brand new head sets, and both times it meant the head set became completely inoperable. Because without tracking you can’t do any of the fixes, and it’s a hardware problem not software so factory reset does nothing. Because it’s a hardware failure you must replace the entire system.
Hey I am having the same thing I dropped my quest 2 and 2 hours later I wanted to play but it said tracking lost and the light was on so I reset it did nothing tried factory reset didn’t work I will reply tomorrow
Hey there, Duckyguy89. Thank you for letting us know that your getting a lost tracking error message after dropping the headset. We know that having power issues after something like this happening can definitely put up roadblocks to your VR world. Not to worry; we would like to help you out. We see that you have already done a bit of troubleshooting with a factory default and restarting the headset, however, can you tell us if you have done the following?
Have you cleared your Guardian history? If you’re having problems with tracking, clearing your Guardian history can often fix the issue. Here is an article that goes over how to do this.
Afterwards, please restart your headset.
With your headset on and powered on, press and hold the power button on the right side of your headset until you see the Power off screen.
Select Restart. Your headset will turn off and then turn back on.
If you're unable to restart your headset,
Press and hold the power button for at least 10 seconds. This will manually turn off your headset.
Wait 30 seconds.
Press and hold the power button until your headset turns back on.
We'll be looking forward to your update, and please let us know if you have any questions.
Same issue. I see that a lot of us have tracking and blackout with controllers constantly vibrating issue. This need to be fixed and evaluated please!
Hey there HerWaKong, thank you for letting us know you are also experiencing this issue. We know how screen blackouts and non-responsive controllers can keep you out of having a great time in VR.
First things first, please make sure you have followed the recommended steps of:
If you still have issues after those steps, feel free to send us a message so we can investigate your specific case further. You can send us a PM from our Profile Page at any time.
I have performed a factory reset along with these other steps. None of them have worked and I continue to experience tracking issues.
That’s because tracking issues are a hardware failure. You must replace the entire system. I have had to do it two times now. Lucky for me it’s been within 30day return window.
Unfortunately if you get tracking lost message it means your head set is dead. This has happened 2 times to 2 different head sets. Bit times I had to replace them. Luckily it was within 30 days of purchase. But based on everything I have seen . Tracking lost means no functioning, and must be replaced.
I eventually got it to work again, it’s just a bit touchy. Kind of really sucks though 😕
Howwww???
I know how to reset my boundary but my controllers aren’t working I ahve factory reset and it’s still the same
Hi there, Duckyguy89. Thanks so much for reaching back out and providing us with that information. We would like to get some personal information for the account that we don't necessarily want to be viewed publicly, so can you please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
I am gonna get the lenses clean to see if just in case dirt gon in I think I dropped it at like 2feet something but yeah
Hi there, Duckyguy89. Thanks for your reply and letting us know your plans, however, if you do need further assistance, please let us know via private message so we can get a better look at this for you. We will be patiently waiting for your response back if anything!
Hey there, Duckyguy89. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
Hey thanks for trying to help me it was good and I got a new headset for this Christmas just telling you
Yeah I found something out, if you beat the **** out of your headset without breaking it (palm slapping it a good few times) it seems to work again. Now just for how long.
> palm slapping it a good few times
Percussive Maintenance.
1) Delete guardian history. Diagnose by turning it off. (how to do that via adb seeing as the option has been removed) Total factory reset shouldn't be needed...
2) Watch out for reflective surfaces, wind moving trees etc
3) Try 50/60hz instead of auto
4) Get hair out of the lenses. Clean the camera lenses.
