Tried Re-installing Rift. Stuck at "Improve Sensor Tracking"
I haven't used my Oculus Rift for a year or 2. Hooked it up, played a game, then got a message to install Quest Link. In the headset it tells me to "Set Your Position" then "Improve Sensor Tracking."
Under the error is continues, "Your sensor is tracking your position, but can't see the front of your headset."
Nothing I've tried gets past that point; reposition, wipe off sensors etc. Even though I've uninstalled it several times, the Guardian keeps showing up which makes me think it's not being fully uninstalled.
So, I guess my question is, what is that error and how do I fully uninstall the Rift?
Hi there Master_Therion! Thanks for your post. We're glad you picked up your Oculus Rift again, so now lets get it working for you.
You can fully uninstall the Meta Quest Link app via the Add or Remove Programs feature on your computer. However, if some files are lingering after this, you can also delete all Oculus folders in the following locations:
- C:\Users\YourUserProfile\AppData
- C:\Users\YourUserProfile\AppData\Local
- C:\Users\YourUserProfile\AppData\LocalLow
- C:\Users\YourUserProfile\AppData\Roaming
- C:\OculusSetup-DownloadCache
You can access the AppData folder by pressing Windows Key + R to open the Run dialog window, and typing %AppData% and pressing OK or Enter. This will take you directly to the AppData/Roaming folder.
Once this is done, you can reinstall the Meta Quest Link app using the setup tool from our website.
There are also a few basic troubleshooting steps we can take with regards to the sensor issues you are experiencing:
1. Ensure the Link Cable is not frayed or damaged, and that the pins are unbent
2. Try the setup in a different USB 3.0 port
3. When reconnecting to your PC, connect the USB cable first, and then the display port cable to your dedicated graphics card.
4. If possible, try the headset on another computer to confirm if the issue repeats there.
If you have fully removed and reinstalled the Meta Quest Link app, completed these few basic troubleshooting steps, and your sensor issues persist, please reach out to us via private message and we'll be glad to look into this further for you.
Hope to hear you've gotten things working!
