Forum Discussion

oraman's avatar
oraman
Honored Guest
16 days ago

Unable to return my quest3 back for replacement under warranty via DHL missing rqd labels

My quest 3 is defective and I'm trying to send it back.

Meta have sent me the return labels for DHL, and I have attached them to the parcel.

DHL suspend the shipment saying that it lacks the required dangerous goods label.

They return it.

I chat to support and support escalate it.

Someone gets in touch, ignoring the comments I've passed on from DHL. They generate new versions of the same labels (ie missing DG label) which they attach.

I respond to their email saying that without the DG label it will get suspended again.

They reply and tell me 

Please refer back to your courier for more clarification as far from our end everything looks fine.

So right now I'm completely stuck

 

dhl
Meta Quest 3
quest3
return
Support
warranty

3 Replies

  • Winsomniac's avatar
    Winsomniac
    Explorer
    16 days ago

    I'm in the same boat. 

    And I'm waiting for my 3rd shipping label, have been for 3 days! 

    Check my post below steve_40 posted it below.

    If you still have a valid label, remove this part of the waybill document "Lithium Ion Batteries in compliance with Section II of PI967" as mine is only travelling by road and not air (if yours is the same, I would do the above) I have confirmation from DHL to do this as it's not required. 

    Good luck.

     

     

     

  • Zombaish's avatar
    Zombaish
    Explorer
    16 days ago

    Right there with you mate. My post is linked by Steve here. If it provides any assurance you are not alone. Make sure you send them links to these other examples in the forum in your correspondence. My issue is a 30 day free return. I owned it for a few hours so am within the 14 day distance selling regulations. We just need to make enough noise with them that they accept that it is more than just an isolated incident. I've sent a formal letter attached to an email, based on a Citizens advice template, addressed to their Meta Platforms UK registered office in London. I have cited my rights under Consumer Law. Sounds a bit dramatic but is this turns into a long haul it's good to have evidence of structured correspondence setting out your rights.