Hey there MilonZ!
We hear that you're having issues pairing your newly bought Quest 3S to your Android phone, that's not the ideal start into the Metaverse and we want to take a look into this with you to get this problem resolved!
Now, you've already gone through a lot of steps and a lot of precious hours to get this paired, it still not working is not our idea of a good experience so lets get this fixed as soon as possible!
Let's get started, you mentioned entering a pin when trying to connect your device, since that didn't work we'd like to suggest a few extra steps for you to try out.
- Open the Meta Horizon mobile app on a compatible mobile device. Please also make sure that you phone is either:
- Apple iOS 15.1 or later
- Android 5.0 or later
- After opening the Meta Horizon mobile app, if not already setup, continue the setup process which includes:
- Signing into a Meta account
- Setting up a VR profile
- Adjusting preferences and privacy settings
- Creating a store PIN
- Adding payment information
- Once all that is done, the app may prompt to select a headset. If not prompted automatically, tap the headset icon in the upper left of the home screen.
- Select the headset or add a new headset.
- After selecting the headset to pair, it will either pair automatically or ask for the pairing code displayed in the headset.
After the headset is paired, tap Wi-Fi or Controller Issues? and select the issue that you are having, from there follow the remaining steps displayed in the Meta Horizon mobile app to resolve the issue.
If the problem continues to persist, then we'd like to have a closer look into this with you. For that either follow the link from Choleni to our official help website where you can reach our support team or write us a private message here in the community. You can write us privates by selecting our name to get to our profile page or by clicking here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Thank you and we hope that we can get this fixed quickly, so that you can start enjoying the virtual world soon.
