Forum Discussion

IKyuuI's avatar
IKyuuI
Honored Guest
4 months ago
Solved

Is the quest not compatible with ipv6?

I’ve noticed my Quest 3 is the only device on my network having issues with IPv6. Every so often it disconnects for a second and then reconnects, but sometimes it just refuses to reconnect at all unless I keep trying. All my other devices work perfectly fine on IPv6, so it seems to be a Meta-specific problem. Since my Wi-Fi provider doesn’t allow me to switch to IPv4, I’m stuck dealing with it. Anyone else running into this or found a workaround?

Connection Loss
Meta Quest 3
  • MetaStoreHelp's avatar
    MetaStoreHelp
    4 months ago

    Hi IKyuuI,

     

    Thanks for reaching out about this connection issue that your having with ipv6.

     

    We would like to assist you in getting the most out of your Quest, and back to enjoying your VR time, rather then troubleshooting connection issues.

     

    Some general steps that you can try to improve your connection.

     

    • Disable any dual-band features of the router
    • Attempt to reboot the headset
    • Submit a bug report when connected to the network causing the issue
    • Power cycle your router

    Please let us know if the connection problems continue, and we can look at further solutions for you.

     

    Thanks very much.

3 Replies

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hi IKyuuI,

     

    Thanks for reaching out about this connection issue that your having with ipv6.

     

    We would like to assist you in getting the most out of your Quest, and back to enjoying your VR time, rather then troubleshooting connection issues.

     

    Some general steps that you can try to improve your connection.

     

    • Disable any dual-band features of the router
    • Attempt to reboot the headset
    • Submit a bug report when connected to the network causing the issue
    • Power cycle your router

    Please let us know if the connection problems continue, and we can look at further solutions for you.

     

    Thanks very much.

    • IKyuuI's avatar
      IKyuuI
      Honored Guest
      4 months ago

      I used band splitting, and that fixed the issue and the connection is now stable. Appreciate your help! 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        4 months ago

        Hi again IKyuuI,

         

        We're thrilled to hear that your issue has been resolved and you are now able to enjoy a stable connection when you're in the world of VR!

         

        We wish you a fantastic time in the Metaverse and if you have any further issues, then please don't hesitate to reach out.