I have a meta quest 3, but I didn’t like the tracking so I got meta quest pro controllers. It’s been a long time since but for some reason my controllers got an update. And now I can’t use my right controllers because it keeps disconnecting and connecting I’ve tried so many things but nothing works and I need help.
Hello there,
We saw your post on our forums and thought we could help with your controller issue. Please take a look at the steps below to get your controllers to stop disconnecting so frequently and get you back to playing all of your favourite games once again.
-If the SOS is flashing, remove and reinsert the battery.
-Restart your headset.
-Unpair and re-pair your controllers to your headset using the Meta Horizon mobile app. Ensure that your headset is awake and nearby.
-Use the software update tool to check for and install any available updates.
-Perform a hard reboot. Hold down the power button for 30 seconds or until you hear the device reboot again.
If you are still having issues after trying these steps, can you please follow the steps below to contact our support team via DM, so that we can get you the best tailored support possible?
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
Hello, just Meta Quest Support checking in.
We can see that you have not contacted us privately yet. Can we ask has your issue been fixed? If not, could you please get back to us and we will do what we can to fix your issue.
If your problem has been fixed, then great! We hope you have a good time playing with your pro controllers once again.
If it keeps disconnecting, the battery might be loose. You can try a different brand battery or put a bit of aluminium foil between the contacts so the battery doesn't lose contact when you are waving your arms about.
