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Dissolved420's avatar
Dissolved420
Honored Guest
4 months ago

Occulus Rift S issue with Meta Quest Link app.

Hello,

I recently moved and have tons of space to set up my VR. I installed all the up to date drivers for according to my NIVIDIA App on my PC. I installed Meta Quest Link and I am currently trying to do the initial set up where you pair your remotes and headset to the app and draw the floor space. When I open Meta Quest Link it just stays as a black screen and my headset display has black floor, white sky, and 3 circles that just blink in the middle. I have audio from my headset as well. I am not sure what to do, as I am unaware of what is the underlining cause to my issue I am experiencing. 

I have attached a screen shot of what loads up on my PC: 

If anyone else has had this issue with your Rift S and the Meta Quest Link, please feel free to drop some suggestions. Thank you for your time reading this people!

helpme
Meta Quest Link
Rift S
technologia

1 Reply

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    4 months ago

    Hey there Dissolved420!

     

    We hope you're settling in nicely to your new home and we know just how exciting it can be to have tons of space to jump into the virtual world! However, with a road block like this it can be quite difficult to hop into the virtual plane, which is why we would love to work with you to get this issue fixed, so that you can your Rift S connected and enjoy the Metaverse to it's fullest with all of the new space you have access to.

     

    Before we start troubleshooting this issue, could we ask you a few questions? The following questions would help us get a better understanding of your current setup and of the troubleshooting steps we need to take to solve this issue:

     

    • Has Meta Quest Link worked before on your PC?
    • Did any error message pop up while trying to pair your Rift S to your PC?
    • What software/specs is your PC using? And do they align with the minimum requirements that is needed for PCVR?
    • Are you using any adapters or extenders from your headset?
    • Do you have multiple monitors connected or is your PC connected to a TV?

    We did say that we would start troubleshooting after we got a better understanding, but if you do find the time, then here are a few basic steps that might just help fix this issue:

     

    1. Ensure that the USB 3.0 and the DisplayPort from your Rift S are connected to the correct ports.
    2. Check for twists, kinks, frays or bent pins from the cable or plugs of your PC and Rift S.
    3. Restart both the Rift S and your PC.

    If the issue does persist after these steps, then get back to us at anytime and we will help you with the next steps.

    Have a wonderful day in the meantime!