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37 replies

MetaStoreHelp
MetaStoreHelp
Community Manager
May 29, 2021

Hey there! Please ensure that the battery compartments and terminals are free of dust, dirt and damage, and ensure that you're using batteries that are fresh as well. If the issue persists, please click here to submit a ticket so that we can help. Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    user803162985001778
    New Participant
    July 31, 2023

    I need assistance with my oculus 2 controllers. I've already cleaned the controllers out and put new batteries in, I just purchased. The right one works but the left controller does not work even with the new battery. Please help.

    H4RDCOREP4RKOUR
    Participant
    July 31, 2023

    I'm not certain if this is your issue but, I had a similar problem because my battery was not making contact (on the positive end). This was resolved with some folded up aluminum foil on the Positive end contact of the controller.

     

    The below link is a great, quick 2 minute explanation of how this can be resolved (aside from buying different brand AA batteries) and is my source for the above information.

     

    Hope this helps!

     

    Oculus Quest 2 right controller not working (FIXED)

    Anonymous
    January 15, 2022

    Same thing happened to me. Remote was working fine, it needed new batteries. i changed them out and then the remote wouldn’t work. We only played the thing a few months.

      H4RDCOREP4RKOUR
      Participant
      February 16, 2022

      Hey EtileThePro 

       

      Sorry this is so late a response to your question. I'm not certain if this is your issue but, I had this issue due to my battery not making contact because the battery's positive end contact was a little too short. This can be resolved with a touch of aluminum foil on the Positive end contact of the controller.

       

      The below link is a great, quick 2 minute explanation of how this can be resolved (aside from buying different brand AA batteries) and is my source for the above information.

       

      Hope this helps!

       

      Oculus Quest 2 right controller not working (FIXED)

        abroken1
        New Participant
        March 28, 2023

        This foil trick did work. I compared the before and after batteries. I had been using ACDelco batteries and switched to a cheap bulk pack of Kirkland brand from Costco. While the overall length of the batteries are the same, the Kirkland negative terminal extends out further beyond the body of the battery and the positive terminal nipple extends less from the body of the battery than the ACDelco battery. Because the positive terminal in the controller sits inside a plastic cup rather than being flush or extended as in most other electronics, the shorter nipple on the Kirkland battery can't connect without some help.

          H4RDCOREP4RKOUR
          Participant
          March 28, 2023

          Super glad to hear it worked for you; happy gaming!

            Duhjugganaut
            New Participant
            March 10, 2022

            Did they really make a device that doesn't accept regular batteries?

            Duhjugganaut
            New Participant
            March 10, 2022

            Spoke with support and the options are to try a full factory reset and if that doesn't work... Get a replacement. This is literally my first battery replacement and it seems the hardware is physically finnicky with batteries. Really poor design and experience overall.

            manimdead
            New Participant
            July 4, 2024

            You should try to put a thin folded piece of foil and then, put it on the + side of the controller battery placement. should work 100%.

            BlueberrieSmoothie
            BlueberrieSmoothie
            Honored Contributor
            July 4, 2024

            Hey man.im.dead , I really appreciate you sharing a potential workaround with others. However, I would like anyone seeing this to know that this is not recommended and may void your limited warranty. You're absolutely free to do whatever you want, but I just wanted to make sure that I provided the relevant info here so everyone can make an educated decision!

            Make sure you smash that Kudos button!
            manimdead
            New Participant
            July 9, 2024

            Hi BlueberrieSmoothie. Thanks for telling some info, I didn't know that could expire the warranty. Thanks again for the reply. (I am kind of new to the headsets.)

              JrTperm
              JrTperm
              Participant
              July 9, 2024


              1.  try a different battery (some batteries are already dead) 

              2.  Hold the X and Menu button on the left controller and Hold the A and Universal/Oculus button

              3.  Open the meta app and unpair and pair the controllers

              4.  ensure that the controllers have no damages if so, you should probably contact Meta to get them fixed

              MetaNinjaTurtle
              MetaNinjaTurtle
              Honored Contributor
              October 6, 2024

              Hey there Deepcold_Loong!

              Welcome to the community forums, we're glad to have you here! 

              Good question, from the specifications of the touch controllers, they can handle up to 4.0v, so it should be okay to use. However, I cannot guarantee that it can cause any adverse effects on your controllers as they are third party and not the supported Meta Quest rechargeable batteries, which you can find here.

              The Meta Quest Developer site outlines the electrical specifications and guidelines of the Quest touch controllers.

              Hope this helps! 🐢

               

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              DeepcoldLoong
              New Participant
              October 6, 2024

              Thank you very much for your answer

              bookboy
              New Participant
              December 6, 2024

              Both not working 

               

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