Forum Discussion

Noahharshaw's avatar
Noahharshaw
Explorer
2 years ago

Quest 3 all of sudden super pixelated/artifacts when using link cable, but AirLink in fine.

I’ve used my quest 3 only a few times, just went to use it today and with the link cable and it is extremely laggy/pixelated, if I look at something blue in the headset for example and turn my head the blue smears all around. I used 2 different cables, different ports on my PC, changed graphics in the Link app, reinstalled the link app, updated the headset and the link app on my PC, and nothing has worked. The weird part is that it is completely when using AirLink. Any help would be appreciated, I’ve tried what feels like everything i’m starting to wonder if the headset port is broken, or maybe it’s some hidden setting on my PC? 

Headset
Link Cable
Meta Quest 3
PC(app)

36 Replies

  • MetaQuestSupport's avatar
    MetaQuestSupport
    Community Manager
    2 years ago

    Hey there Noahharshaw. Thanks for reaching out to us about your Link Cable experience. We want all of our device experiences to be incredible so we're happy to look into this. A few things we want to ask.

     

    • Have you tried updating your  graphics driver?
    • Are you able to try the link cable on a different PC?
    • is this for a specific game? or does it happen for all games?

    We're looking forward to hearing back from you on this!

    • Noahharshaw's avatar
      Noahharshaw
      Explorer
      2 years ago

      Thanks for your reply. I forgot to mention in my original message that I have also uploaded my graphics drivers. It happens even in the link home menu/hub before choosing which monitor to select to view with link, as well as with all games I have tried. I have not had the chance to try it on another PC yet. I’ve only used the headset a few times, and since I used it last time I have not changed anything and it previously had no issues. 

      • MetaQuestSupport's avatar
        MetaQuestSupport
        Community Manager
        2 years ago

        We appreciate the additional information, Noahharshaw! Are you using any Antivirus Software? You can try checking the settings of that software for options to whitelist or add Oculus as a trusted program, if you haven't already.

         

        We're also curious if you've tried any different Wi-Fi networks as well as if your router is within your play area.

    • Noahharshaw's avatar
      Noahharshaw
      Explorer
      2 years ago

      Thanks for your reply. I know it will always be somewhat pixelated, but this is completely different I have never seen anything like it. I had a quest 2 for over a year, and have already used my quest 3 with no issues until recently. The odd part is that AirLink is completely fine, there are no quality issues besides it of course being slightly pixelated which is expected. But then when I use the link cable it is unplayable, i've checked all my settings, and they are the exact same settings I have used in the past with this exact same PC, Headset, and cable with no issues. I am going to try and take a photo of what I see somehow, it is super abnormal. 

      • TomCgcmfc's avatar
        TomCgcmfc
        MVP
        2 years ago

        Noahharshaw  Have you ran the usb speed test with your Meta link app device option?  Is it also reporting usb3 connection?  If it is and you are getting at least 2.2Gbps then your problem may be caused by your pc usb port not supplying enough power.  The Q3 takes much more power than the Q2 so you may need to try using a powered usb3 hub or maybe a powered link cable that uses your Q3 charger to supply power.  There are a number of these on Amazon like the Kuject and they are not very expensive.  Otherwise, contact meta support including your log file and see if they can identify what’s causing your issues.  Sorry I can’t be of more help mate so I’ll sign off now.  Good luck and cheers.

  • ReflectedSimulations's avatar
    ReflectedSimulations
    Honored Guest
    6 months ago

    I'm having the same in DCS. 6 out of 10 times it just randomly starts to degrade and get pixelated. Tried everything, new cable, everything looks great. I reached out to support, I got some compeltely useless tips along the lines of 'update your gfx driver' and 'restart your PC sir'. DCS is completely unplayable like this, I'll never buy another Meta product.