Forum Discussion

Loschelder's avatar
Loschelder
Honored Guest
6 months ago

Quest 3 app pairing

I own the Meta Quest 3 VR headset, and I would like to pair it with the app on my phone. I’ve already paired it with my phone once before. Both the headset and the phone are on the same Wi-Fi network...
MetaStoreHelp's avatar
MetaStoreHelp
Community Manager
6 months ago

Hey there Loschelder!

We hear you're having some troubles connecting your headset with your phone, we'd be more than happy to help you out with that and get you back into the Metaverse!

 

Now, since they're already on the same Wi-Fi network and it's still not working, there are a few more steps that we can take to get to the bottom of this problem:

 

  1. First up, we'd suggest checking both the app on your phone and the headset to ensure that they are on the latest available version
    1. The latest version of the mobile app can be found downloaded from:
      1. Google Play
      2. Apple App Store
    2. As for your headset, you can click here to check the release notes to see the latest version of the headset software that is available right now and to check your headsets current version, you can follow the instruction in this link here.
  2. Next up, check your app settings for permission "precise location" and "nearby devices", as this has to be allowed for the Horizon mobile app to find your Quest 3.
  3. Last up, removing any unsupported third-party accessories that may affect communication (such as headset covers, etc.), this can help your phone find it as headset covers and unsupported other third-party accessories are not compatible with our headsets.

We hope this helps bring you back into the virtual world Loschelder, but if there are still problems, then be sure to let us know and we'll take a further look into this for you.

Have a great day in the meantime!