Forum Discussion

Captain_Kill's avatar
Captain_Kill
Explorer
1 year ago
Solved

Quest 3: No Sound, only when using Air Link for wireless PCVR

Hi All,

Solved: Repair the installation of the Oculus PC app by running the installer again and selecting repair. Mine took two attempts, as the first repair crashed mid-repair.

Problem: When using Air Link to play wireless PCVR, I have no sound though the headset speakers or through headphones that are plugged into the headset. I DO have sound under all other circumstances and conditions, including playing PCVR via steam link and virtual desktop, and the headset by itself.  

 

I am unable to locate any existing advice that goes beyond the following settings, which all appear to be in line with recommendations.

 

I doubt it matters, but my hardware is as follow:

  • Microsoft Windows 10 Pro, Version 10.0.19045 Build 19045
  • Meta Link App Version 62.0.0.235.346 (62.0.0.235.346)
  • CPU: AMD Ryzen 7 5700x
  • Memory: 16GB DDR4 
  • Mobo: TUF Gaming x570-PLUS
  • GPU: PNY GeForce RTX® 4080 16GB XLR8 Gaming Verto Epic-X

 

What I've tried:

  • reinstalling Oculus on the PC.
  • Setting Playback device to Oculus Virtual Audio Device.
  • A clean reinstall of windows.
  • Replace m2 drive.
  • Update drivers for bios, motherboard, cpu, gpu.
  • Ensure headset software is up to date.

Air Link
audio issue
Meta Quest 3
PCVR
  • MetaStoreHelp's avatar
    MetaStoreHelp
    1 year ago

    Thanks for telling us, Captain_Kill! By the way, were you able to try adjusting your audio volume through the PC application through "Settings → Headset" menu to see if that helps? Also, we recommend using the specific below steps to repair your Meta Quest Link desktop app to make sure those files are in full order. Please use these steps to do so:

    1. Download and run the Oculus Installation Software (meta.com/quest/setup/)
    2. You will see a screen which says "Already Installed".
    3. Click the "Repair" option, and confirm again on the next screen.

11 Replies

  • user_901925786032222's avatar
    user_901925786032222
    Expert Consultant
    1 year ago

    Is sound still coming through your PC speakers? If it is, you need to change your PC audio output to "Oculus virtual audio driver" or something similar. There are windows apps to make the switching easier with hotkeys.

    • Captain_Kill's avatar
      Captain_Kill
      Explorer
      1 year ago

      Hi, I can confirm the the playback device is set to Oculus Virtual Audio Device when I am trying to use Air Link with sound. 

      • MetaStoreHelp's avatar
        MetaStoreHelp
        Community Manager
        1 year ago

        Hi Captain_Kill! We're following up to confirm you caught our previous message. With your responses to our questions, we'd be happy to share any additional troubleshooting we have!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Hey there, Captain_Kill! Having audio in your games can really make the VR experience all the more immersive, so we'd love to help get your Air Link connection back on track! To clarify a bit, have you ever had complete audio when using Air Link in the past? Is your PC fully compatible to support Air Link per this article? Also, when you get a chance, could you please try out the following steps in order and let us know your results?:

    1. Disconnect and toggle off Air Link on your headset in Settings
    2. Make sure your headset is fully up to date (steps found here.)
    3. Turn off your headset. 
    4. Firmly hold the power and volume down (-) buttons on your headset simultaneously for about a minute, or until the boot screen loads on your headset. 
    5. Use the volume buttons on your headset to highlight 'Boot device' and press the power button to complete that.
    6. Relaunch Air Link
  • Captain_Kill's avatar
    Captain_Kill
    Explorer
    1 year ago

    Bumping this back to the top.

     

    @metaquestsupport, yes I rebooted the headset after ensuring the headset was up to date.

    I recently swapped one m2 drive for another and subsequently started from a clean slate by reinstalling Windows 10 and drivers for literally everything, including but not limited to: bios, drivers for GPU, motherboard, cpu, etc. There is still no sound only when using Airlink. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey Captain_Kill. Thanks for getting back to us with these details! With this occurring on Air Link, have you been able to experience the same issue when connected to the PC via a Link Cable? 

      • Captain_Kill's avatar
        Captain_Kill
        Explorer
        1 year ago

        I do not have a cable that will allow for a wired connection to my PC. 

    • MetaStoreHelp's avatar
      MetaStoreHelp
      Community Manager
      1 year ago

      Hey there, Captain_Kill. We just wanted to swing by to see if any further assistance was needed. If so, do let us know! We'd love to continue working with you!

  • MetaStoreHelp's avatar
    MetaStoreHelp
    Community Manager
    1 year ago

    Thanks for telling us, Captain_Kill! By the way, were you able to try adjusting your audio volume through the PC application through "Settings → Headset" menu to see if that helps? Also, we recommend using the specific below steps to repair your Meta Quest Link desktop app to make sure those files are in full order. Please use these steps to do so:

    1. Download and run the Oculus Installation Software (meta.com/quest/setup/)
    2. You will see a screen which says "Already Installed".
    3. Click the "Repair" option, and confirm again on the next screen.
    • Captain_Kill's avatar
      Captain_Kill
      Explorer
      1 year ago

      Against every expectation, repairing the installation of the Oculus PC software brought me audio when using Air Link. I am shocked, honestly. Thanks. 

  • Chandoq2's avatar
    Chandoq2
    Honored Guest
    1 month ago

    I had the exact same situation as you yesterday, I tried everything to connect (air link, USB Link) but no sound, updating oculus air link and VR glasses didn't work and I thought it might be a connection software error, I uninstalled oculus air link and went to Meta Quest Link homepage to download and reinstall, and the sound worked again!