Trigger problem on right controller quest 2

Hey there, thank you for getting in touch with Meta Quest Support!

 

We understand that controller problems are severely affecting your Metaverse experience, and we'd like to see what we can do to help!

 

Since you've explained that the trigger is pressing down as normal, this may indicate that there is an issue on the software side of your controller. So in order to see if we can help, please try unpairing and re-pairing your controllers.

 

To unpair your controllers:

 

1. Make sure that your headset is turned on, then open the Meta Horizon mobile app on your phone.
2. On your phone, open the Meta Horizon app.
3. Tap Menu at the top of your Horizon Feed.
4. Tap Devices.
5. Select the headset that you want to unpair controllers from.
6. Tap Headset settings, then tap Controllers.
7. Tap the controller that you want to unpair, then tap Unpair controller.

To pair your Touch controllers again after this process is complete:

 

1. Tap Menu at the top of your Horizon Feed in your Horizon app.
2. Tap Devices.
3. Select the headset that you want to pair controllers to.
4. Tap Headset settings, then tap Controllers.
5. Tap Pair new controller.
6. Choose which controller you'd like to pair.
7. Press and hold the Meta button/ Oculus button and B button on your right controller or Menu button and Y button on your left controller until the controller LED blinks and then lights up to finalise the pairing.

Once you've paired your controllers, the controllers will automatically connect to your headset each time you turn it on, if it's nearby.

 

We hope this helps you out, however, if the problem persists, please get in touch with us over Private Message, and we can see what options are available to help!