Issues with store pricing and marketing attribution.

Hi, we requested our game be free for users until the end of September when we launched a big update for Color Connect on the 21st September. This appears to have worked for the majority, however we have been contacted separately on numerous occasions by players that are still seeing the full price on the game. Apparently they reached out to Oculus support but were told to contact the developer i.e. us directly. We don't know how to fix this as I'm guessing it's an issue with the store page? It seems rather odd that this is happening for some users but not all. We would really appreciate a quick response as there are only 5 days left for players to download.

We have also noticed that the marketing attribution tab is down om the dashboard. To coincide with our update launch we ran marketing campaigns on applab.db, altlab vr and sidequest along with all socials but we have absolutely no way to track this data and see what works and what doesn't. It's a real shame as we've spent a sizeable budget to promote the game but have no metrics at all. We would really appreciate your help here also as marketing applab titles is extremely labour intensive and costly, we are essentially blind and have no way of knowing what to pursue in the future and how well our marketing has worked. We're feeling rather let down on both issues.

We look forward to your response and hopefully both can be resolved ASAP.

Many thanks 

Kevin 

Color Connect

Sandford Tech