Black screen on township tale

Hello,

My Meta Quest 3 is fully functional and logged into my Meta account, but the system does not recognize my headset. Because of this:

• The support portal says I have no devices
• I cannot submit a ticket or use chat/callback
• A Township Tale instantly black screens on launch, even after:
• Factory reset
• Reinstalling the game
• Verifying other games work
•  

My details:

• Headset: Quest 3
• Issue persists despite 3 years of using this headset on this account and having account for 5-6 years

Please escalate this to the backend team and attach my device to my account, so I can access purchased apps.

Thank you.