Quest Forums

Meta Horizon Linkを起動すると黒い画面のままになり、ログイン・初期設定を進めることができません。「経緯」チュートリアルを飛ばしてしまったため、まずは普通にVRchatで遊んでいました。とちゅうでチュートリアルらしきものができる画面をMeta Horizon Linkのアプリ内で見つけたため開いた瞬間にそのアプリの画面が真っ黒になりました。そこからはVRのディスプレイ内では何も無い黒い部屋のような画面でずっとロードし続けており、何時間放置しても一向に新しい画面になりませんでした。 Windows 11を使用しており、Rift Sを接続していない状態でも同じ症状が発生します。Meta Horizon Linkはアンインストールして再インストール済みです。WebブラウザではMetaアカウントに正常にログインできます。しかし、アンインストール、再インストール、修復などをおこなっても相変わらずアプリを開くと写真のような画面になります。VPN・プロキシは使用しておらず、QWAVEとOVRServiceは実行中です。OVRServiceの再起動、Windowsの時刻同期、OVRServer_x64.exeのグラフィック設定変更も試しましたが改善しませんでした。イベントビューアーではOVRServiceLauncherのイベント0を確認しましたが、「この操作を正しく終了しました」と表示されています。Meta Horizon Linkのインストールまたは認証処理に問題がないか確認していただきたいです。必要であればログファイルも提出できます。ちなみにログファイルにも目ぼしいものはなかったです。

so i have tried everything to factory reset to using sideload update from meta quest them selves and nothing has worked so far.it is true that it is secondhand.

Hi Meta CommunityI'm 41 years old, born on 25 March 1985, and I've used the same WhatsApp account for approximately 20 years.Recently, my WhatsApp account was permanently disabled because Meta apparently believes I don't meet its minimum age requirement.The problem is that I'm clearly an adult, and my date of birth is correctly recorded in Meta Accounts Centre.The restriction appeared around the same time I set up a Meta Quest headset and account for my daughter. I'm concerned that her age may somehow have become incorrectly associated with my Meta account.When I open WhatsApp, I'm instructed to visit Facebook to verify my age. However, clicking the button simply opens my normal Facebook homepage. There is no verification process, appeal option or explanation.I've contacted WhatsApp Support, Meta Support and Meta Store Support numerous times. I've also been told that an investigation was assigned for human review, but I've received no meaningful updates or resolution.Meta Store Support

Hi Meta Support,I urgently need help resolving an incorrect age restriction on my WhatsApp account (*******).My account was permanently disabled around the time I created a Meta account for my daughter's Quest VR headset. WhatsApp now states that I violate its age requirement and directs me to Facebook to verify my age.However, my Meta Accounts Center correctly shows my date of birth. Clicking the Facebook verification button simply opens my homepage with no option to verify or appeal.I suspect my daughter's age may have been incorrectly associated with my account during the Quest setup.Meta Support previously confirmed that ticket #*** was assigned for human review, but I have received no updates and cannot locate the open case in my Support Inbox.Please help me locate the investigation, confirm its status and escalate the age-verification issue to a specialist who can restore my WhatsApp access.I can provide screenshots and proof of age. 

The remote desktop app after validating the log in from the browser for the meta account asks to try again after 2-5 minutes and something went wrong. I tried restarting and re-installing the application but of no help. What can be done?  

The Public Test Channel (PTC) for Horizon OS v2.9 has started to roll out. Release Notes:  https://www.meta.com/help/quest/172903867975450/  If you're seeing an issue or bug after updating: 1) For issues: Go to our Quest Forums and search for any existing thread on the issue, if you don't find one, make a new thread. Please add the tag "PTC v2.9" to the thread and in the title. This way everyone can look for PTC issues.2) For bugs: If you come across a bug, please post each one you spot in its own thread, to keep track of individual issues separately. Please make sure to also send in bug reports along with posting on the forums if you notice anything going wrong.Share your impressions in the comments below and let us know if you see any issues.We know it's tough when you run into a problem on a PTC build and want to thank you all again for testing out PTC and sharing your feedback! This feedback is extremely helpful to our engineering teams. We appreciate your interest and pe

Hi everyone,My Quest 3 is not connecting to Horizon Worlds properly. When I launch the app it gets stuck on the loading screen and never fully connects. I've already tried restarting the headset, clearing the app cache and reinstalling Horizon Worlds but the issue keeps coming back.My Wi-Fi connection is stable and other apps work fine. Has anyone else experienced this recently or found a fix? Would appreciate any help!Thanks

GOOD NEWS 😃😃😃 [Workaround] Meta Quest Link freezing on newer NVIDIA drivers, no driver downgrade needed : r/OculusQuest

The latest updates have rendered Meta Quest PC Link completely unusable. I’ve been having issues with the wired Link connection since early 2026; after about 10 minutes, the headset freezes during gameplay. The only way to get another 10–15 minutes of playtime before it freezes again is to disconnect the USB cable and terminate the OVRServer_x64.exe process. I’ve tried every conceivable fix—some even allowed me to play for an hour—but since I primarily use it for racing games, the current situation makes it pointless.Since the last update, I can’t even launch a game anymore; the headset freezes while still in the Link app—basically right after I start Link. I haven't been able to use my headset with my PC for over six months now.With no update providing a solution—and the latest one making it truly unusable—I have to wonder if the people involved know what they’re doing; it’s a disgrace.

Why ain't there hall effect or tmr sticks for controllers 

Tenho um Meta Quest 3s há um ano ou um pouco mais e vejo a disparidade entre países, aqui por exemplo até hoje eu não tive acesso ao Meta Horizon Worlds, fora outros jogos e apps que existem em outros países menos aqui no Brasil. E a novidade que agora a assinatura da Meta te dá direito ao Xbox Game Pass Essential, mas aqui no Brasil não é olha que eu pago a assinatura da Meta e pago em dólar igual qualquer assinante, mas não tenho acesso aos mesmos benefícios. Até quando isso? 

Recently me and my friends got back into vr, I can’t log into the app with my main account on phone but in logged in on my vr. I can’t log in because I had authenticator app setup for it but I got a new phone and factory reset my old phone, the key didn’t transfer over and now I can’t access the account on phone  If anyone knows a way I can get my account please let me know I really need it, thanks

когда пытаюсь подключить мета квест к пк по метф квест линк и пытаюсь зайти через сайт то открывается сам сайт и больше ничего не происходит. Что делать?

Ive been trying to login to my headset but it keeps telling me the login to www.meta.com/device and I tried logging in but it's telling me my email is wrong, or it's not connected to any accounts which is a lie because it's connected to the account ik messaging on, I just need help with this it's making me mad

Hello since the 2.9 ptc update when ever i join a call on my headset i cant hide the call it always shows the green call button anyway to fix this?

I cant for the life of me find a way to disable this awful double tap feature, sure its great for standalone but as someone who uses pcvr and i just wanna lay down and watch a movie, im not even tapping it and it keeps activating and its driving me nuts, is there a way to disable this feature or passthrough overall, i know there USED to be a way to but it seems that setting is gone now?

Just got the update and it saysYou can now use Meta Quest Touch controllers to emulate an XBOX gamepad. This feature is compatible with XBOX and Steam Link. Enable the feature in Settings > Devices > Controllers. Once enabled, press the Meta and Menu buttons together to switch into Gamepad mode, then press the Meta button to exit. Available on Quest 3, 3S.I don't see an option to enable it and pushing both buttons don't work anyone know how to do this I'm on a quest 3

Hi! I Have an Oculus quest 2 I can’t contact Meta support. The Quest 2 support page says there’s no device linked to my account, but when I enter the CORRECT serial number (from the Meta Horizon app and on the side of the device), it says:No product found. Check the information you’ve entered and try again.The device had been left unused for a long time and wouldn’t switch on. There were issues with the Wi-Fi connection: it would connect but not work, as the date on the device was set to 2022 or 2023. Once the correct date was set, the internet worked. Following a failed update, I had to perform a factory reset. When I switched it on for the first time after connecting to Wi-Fi, the device tried to download updates, but it got stuck at 0% for a long time (I suspect this is because the date has reset to 2022–2023 again).I can’t update via https://www.meta.com/help/quest/software_update/ either (at around 50–60 percent, the device restarts, but the installer displays the messag

Hi there,I am having issues with Quest Link glitching and freezing. The quest link says "You won't be able to use the Link feature, as your system's hardware is incompatible with it."However, my system hardware is compatable. I have checked everything and my PC is more than able to handle VR. I am using Meta's quest link cable on USB-3 and the usb test was successful. Headset is quest 3. Here is more details of my specs:Link Cable: Using branded meta link cableProcessor Intel(R) Core(TM) Ultra 9 285K (3.70 GHz)Graphics card NVIDIA Geforce RTX 5090Memory 43.7GBOperating system Windows 11I have repaired, unisntall and reinstalled the software many times. One time a message popped up that there was a known bug with my graphics version. "Your NVIDIA graphics card has a known bug which causes Meta Horizon Link to freeze-up during gameplay. Please roll back to version 591.86 won't be able to use the Link Feature. " I have followed the app's advice and rolled babk the graphics card.

Hi AllI'm sure that this is an old boring issue, but I can't buy games on Meta Horizon for Quest 3 device. I get a message 'Feature not available. Your request could not be completed. This feature currently not available to you. Please try again later.'It's been 4 days and I've tried the multiple solutions regarding disconnecting other Meta account's, restarting, logging out, readding payments etc. I'm not sure what's left.....  Is there something that can be unflagged on my account at the Meta end? If so how would I initiative that?ThanksCalmD

My Quest 3 can only manage 300Mbps on Speedtest.net with a 1Gbps USB-C hub (powered). The same hub, if plugged into my PC reaches over 900Mbps. I have a 1Gbps connection to Plusnet.Has Meta nerfed the Ethernet connection in the Q3 in a recent update? I used to get full speed. I have tried multiple USB-C Ethernet cables/hubs, and they're all restricted to 300Mbps.

Title: Quest 2 stuck on “Update 1 of 2 completed” after factory reset – unable to pair or updateHi everyone,I'm having a frustrating issue with my Oculus Quest 2 and would appreciate any help.After performing a factory reset, my headset gets stuck on this message:“Update 1 of 2 completed – Continue setup in the Meta Quest mobile app.”The setup never progresses beyond this screen.Here is what I have tried so far:Tried pairing the headset using the Meta Horizon app on both an Android phone and an iPhone. Both fail with “Headset not found” or “Unable to pair with your headset.”Restarted the headset multiple times.Tried accessing the boot menu and selecting “Boot Device.” The headset eventually returns to the same update screen.Tried the official Meta Quest software update tool on both a Windows PC and a MacBook using the original USB cable.Both computers show the same error: “Cannot connect with ADB! Make sure device has enabled ADB access.”No USB debugging authorization prompt appears in

Looks like a lot of people are getting this message when trying to purchase something. Wondering if anyone has been able to resolve it? I've had a ticket in 2 weeks, and they won't respond to me. If I start a chat to ask questions about it I'm told they have to close the chat to get me a status, then I get an email with a generic message telling me, they need more time. It's odd you can't call anyone to get help, or they don't send updates or anything. I'm not sure I've ever dealt with such poor support. (It's a dumb solution but what I've done is setup a separate account, using the same credit cards and I gift myself what I want from my other account, that's worked for me, but it does not appear to work for game dlc/expansions)Other messages about this state the solution is to put in a support ticket, that might be the only way to resolve it, I don't know, but so far, I 've not found anyone that has been helped by support.Message I get.We noticed something unusual and for your se

My Meta account was suspended and then permanently disabled because I missed the age-verification emails sent in September. I did not see the messages asking me to complete the verification steps by September 23, and I sincerely apologize for the delayed response. I am an adult, and the age concern on my account is a mistake. I use this account with my Quest 2, which no longer work properly since the account was disabled. This account has purchased games (including Beat Saber). I have updated my contact email to **********. I would like to request a manual review of my account. I am happy to verify my identity and age with a government-issued ID (driver's license or passport). Please let me know how to proceed before the account is deleted on November 7, 2026. Note: I am posting from a different Meta account because the disabled one cannot sign in. Thank you for your help.   [Mod note: edited for privacy - this is a public forum]

I contacted Meta Quest’s official support page regarding a startup issue, but the problem persisted even after I tried restarting the device after charging, as instructed. I also tried the official software update tool, but the issue remained unchanged.I am still unable to proceed past the “Android Recovery” screen; even when I select “Try again,” the Meta logo appears briefly before I am returned to the same screen.This issue began after the battery ran out. I have not performed a factory reset yet.Translated with DeepL.com (free version)