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CalmDonut568
New Participant
October 6, 2026
Question

Cannot purchase games for a new Quest 3 :(

  • October 6, 2026
  • 4 replies
  • 60 views

Hi All

I'm sure that this is an old boring issue, but I can't buy games on Meta Horizon for Quest 3 device. I get a message 'Feature not available. Your request could not be completed. This feature currently not available to you. Please try again later.'

It's been 4 days and I've tried the multiple solutions regarding disconnecting other Meta account's, restarting, logging out, readding payments etc. I'm not sure what's left.....  Is there something that can be unflagged on my account at the Meta end? If so how would I initiative that?

Thanks

CalmD

    4 replies

    Maccyb123
    Honored Contributor
    October 6, 2026

    This is a complex issue unfortunately that can be caused by different factors. Best thing to do is talk to Meta support directly.. Here's a link to talk to a human support person. It's a direct email link. Good luck! 

    mailto:support@store.metamail.com 

     

      CalmDonut568Author
      New Participant
      October 7, 2026

      Thank you for your time and help Maccyb123​ !  I will give that e-mail link a go and report any progress back here for others. 

        CalmDonut568Author
        New Participant
        October 9, 2026

        My issues is still being addressed by the very helpful team at Meta Store Support.  A couple of resets have been tried, but I still can't purchase anything yet.

        I'll report back here as soon as I have processed the next step.

          Choleni
          Choleni
          Honored Contributor
          October 9, 2026

          Hi CalmDonut568​ 🙂

          Just to make sure, have you tried to buy from different devices/stores?

          From the phone app, from the headset or using the webstore?

          If you are using vpn, have you tried if it works when you disable it?

          https://www.meta.com/experiences/

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