Hi everyone! So I am making this thread to raise visibility for child Meta accounts not being able to add their parents or a trusted account as a friend and vice-versa. If this situation does apply to you, please let me know of the following so I can get this info looked into. Which headset version are you currently running? You can check this in Quick Settings > Settings > Software Update > under the Current Version Details section. The formatting should be 60.#.#.###.###.######### or 62.#.#.###.###.#########. Are any of you currently enrolled in the PTC? If so, is it for the headset, PC app, or both? Can you let me know the mobile app version, along with the OS for the phone? Which headset are you using? Has anyone been able to add their child/parent as a friend from some workaround? Also, if you guys see any other threads with this problem as their main topic, please feel free to link them in the replies; I'll want to look over them if possible.

Honored Contributor

Solved

Child Meta account can't add Parent/Trusted Meta account as friends.

117 replies
33217 views

Hi everyone! So I am making this thread to raise visibility for child Meta accounts not being able to add their parents or a trusted account as a friend and vice-versa.

If this situation does apply to you, please let me know of the following so I can get this info looked into.

Which headset version are you currently running? You can check this in Quick Settings > Settings > Software Update > under the Current Version Details section. The formatting should be 60.#.#.###.###.######### or 62.#.#.###.###.#########.
Are any of you currently enrolled in the PTC? If so, is it for the headset, PC app, or both?
Can you let me know the mobile app version, along with the OS for the phone?
Which headset are you using?
Has anyone been able to add their child/parent as a friend from some workaround?

Also, if you guys see any other threads with this problem as their main topic, please feel free to link them in the replies; I'll want to look over them if possible.

TheAntiSocializerAnswer

Honored Contributor

Hey everyone, I wanted to jump in here since I noticed it's been a bit of time. I reached out to our internal team for any updates to share, and it looks like this is a safety feature added for child accounts. With this being said, the best suggestion I can provide would be to post a new comment on this thread in our Ideas board I found. This will be where our engineers see user suggestions that they'd want to bring out in the future. The more engagement there is, the more likely they'll be to notice and add it.

Thanks again everyone!

Sometimes it's okay to be a little Bing Chilling

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Katie1992

New Participant

My son and his friends all got a oculus quest 2 for Christmas. They was so excited to be able to play together, they are 11 year old and can't add each other? Why can't this option be added to the parental settings so we can accept or decline friends like we can do with purchases? They now have to hope they get put together in the same server when playing games!

drdeca

Participant

To add friends to your account from your Meta Quest 2, Meta Quest, or Go: Press on your right Touch controller to pull up your universal menu. Select People. Select Search Friends.

Might want to check your settings on your app could have it blocked because of the account level. If there isn't parent blocking then they should be able to do that. Merry Christmas!

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FuNkEFrEsH82

New Participant

My kids have age 10-12 accounts in my family center. We want to play multiplayer games together but it seems like that's restricted. As their parent, is there a way I can add them and play games with them? It's very frustrating that as their parent, i'm unable to actually play, especially after buying a second headset, and going through all the trouble to set up their accounts in family center. Please someone give me a work around, or meta, please change this so parents can play with their kids.

Choleni

Honored Contributor

It is true that children cannot add/follow people and therefore cannot use the invite option for multiplayer games.
But multiplayer games often also offer the option of joining with a code.
This could be an option to play with your children.

One thing to think off.....if you want play multplayer it's mostly not enough to purchase the game once, but requires to own the game on every account.

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Nicokacola

New Participant

I (Age 38) have recently purchased a Quest 3 and gave my Quest 2 to my little brother (10), my dad has a headset too and they live quite a distance from me. Acting as his Guardian, I created a child account on my headset for him so he can benefit from all the games I have too.

They have now received the headset but unable to add me as a friend, or my dad as a friend so we can all meet up in VR.

Is there as solution to this?

Choleni

Honored Contributor

Unfortunately his social feature is not available for child accounts.

Look here

C

Citizen112

New Participant

I added my child to my account, but can not add him as a friend, he can not add me ether. Private profile is on by default, however I should still be able to find him, he is not discoverable. Tried removing his account from headset. Signed out of mobile app, still cant add him.

Upon further search, it appears this is a policy matter. No social functions for kids under 12 at this time. So how can a parent and child play co-op, only if possible to find each other in game perhaps.

www.meta.com/help/quest/articles/accounts/account-settings-and-management/social-features-child-account/

For now, children aged 10-12 (age may vary by region) will not be able to access certain social features.

At this time, children 10-12 will not be able to:

Follow people or accept follow requests
Use chats or calls
Invite other people to meet them inside of an app, or accept travel invitations to meet other people inside of an app
Access the People tab
View the Recently Met list or People You May Know

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fluffychristmas2013

New Participant

I am having the same issue. 10-12 should be able to have friends/family connect that are approved by the supervising account.

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fluffychristmas2013

New Participant

Yes, still need help. Also, he is unable to download a game that I purchased

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Fatony

Participant

I recently purchased a new Quest 3 and decided that since there are now child accounts available for 10years and up, I gave my quest 2 to my 10yo son. He was so excited to be able to play games with his dad. After a week of frustration I am coming here to ask... How can my son and I play multiplayer games together. There seems to be no way that I as a parent can follow my son, nor can he follow me. Is there a way to play multiplayer games with someone specific without following each other? If this is a limitation on child accounts to protect children, then please explain how my child can join random multiplayer sessions and when he did, first thing that happened was a bunch of kids using foul language. Please tell me there is a way that I can play games with my son. He is so dissapointed, as am I. It was bad enough when I found out that I could not stream what he sees to my phone so that I could help him navigate menus and settings when we first started out. Trying to get him to explain what he was seeing then trying to explain where he needed to go, was super frustrating and he was not happy when we had to keep swapping the headset between us to set it up.

J40NYR

Honored Contributor

Hi Fatony

I think this would be solved by creating an additional account and using game sharing

Basically, on your headset go to accounts and create an additional account account. Once created tick the box that says app sharing.

Log onto this new account on your old headset and this will allow you to share your game library with your son

To find out more about app sharing head on over to Meta's website here

Quest 2, Quest 3, PCVR, Meta Wayfarer

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Fatony

Participant

I have created an account for him, and set up app sharing. The problem is with the new Child accounts (for ages 10-12) that were implemented this summer, there is no way to follow a child account, or have him follow me. all social is turned off for Child accounts and is not allowed at this time per Meta. App sharing only allows him to play apps that I have, not for us to see each other in a multiplayer game. we already can play the same apps, however, for multiplayer games you must invite or join someone you are following in order to play together. Therein lies the problem. no following child accounts means no multiplayer. unless there is something I am missing

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spyd4r

Participant

So why does the OP in this combined thread now ask us to troubleshoot what version we're running? This isn't a user issue. This is a technical limitation. How the heck is this still not clear?!

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yakimurosaijo

New Participant

Hey, I sent a PM with the info! Thanks!

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Fatony

Participant

This situation applies to EVERY META USER. IT IS POLICY. Are you looking at changing the policy or are you looking for an answer to a problem? If you are looking for the answer, we have already found the answer. All social features are disabled for 10-12yo accounts as a policy. We are not having trouble with our headsets and there is no workaround. This affects all meta headsets and versions since it is a policy issue. I suppose this is just another example of a meta support specialist who did not read their own policies and did not bother to read the rest of this forum. Below is the policy that we are complaining about. It will not take you gathering data from us, it will take someone finally reading this entire forum and seeing how this affects our children and us, and ensuring that someone at Meta who can affect a change in policy get visibility to this.

For now, children aged 10-12 (age may vary by region) will not be able to access certain social features.

At this time, children 10-12 will not be able to:

Follow people or accept follow requests
Use chats or calls
Invite other people to meet them inside of an app, or accept travel invitations to meet other people inside of an app
Access the People tab
View the Recently Met list or People You May Know

Your child may still be able to interact with other people in apps. Apps may have social features such as messaging, voice, photo sharing, video, and the ability to meet and interact with others in the same virtual space, that could allow your child to interact with people they may not know. To learn about the social features available in an app, visit the app’s page in the Meta Quest Store or App Lab.

ShiroTenkoAuthor

Honored Contributor

Hey Fatony, what I'm trying to do with this thread is gather posts and users here to raise visibility and give voice to this matter. Along with the intention of getting this whole thing looked into for everyone, but to do so, I had to ask for the requested info.

I hope that this makes sense and clarifies the reason for this post.

“There are only four rules you need to remember: make the plan, execute the plan, expect the plan to go off the rails, throw away the plan.” -Leonard Snart.

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yakimurosaijo

New Participant

While I'm not opposed to giving you the needed info, I have to agree with Fatony . This post is full of people with the same issue - not being able to friend their own child/children. Not sure what difference gathering versions if the issue is the policy of completely locking down child accounts to where they can't do a whole lot.

The fix seems to be pretty obvious: let parents manage their child's accounts and open up some social aspects, like letting the parent control the mic and whether they can make and/or receive calls. Whether or not this is already in the works remains to be seen, but it sounds like it's not and current completely-locked-down-child-account policy is all we're going to get until enough parents complain about it.

I know software development isn't easy, especially if the backend and framework weren't initially built to allow certain things, but I still feel like the child account feature was half-baked and not thought through and should've been rolled out later when parents have a bit more control over those child accounts.

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Garranicats

New Participant

Parents should be able to approve or reject follower and following requests for their 10-12 year olds.

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KamikazeKnifer

New Participant

Same issue here. I guess I will DM you the requested info. It's beyond frustrating that I STILL can't play multiplayer with my 11 year old but she can run around listening to other kids dropping F bombs with reckless abandon.

ShiroTenkoAuthor

Honored Contributor

I totally understand being able to play and monitor your child would be effective if this implementation happens. I have relayed all of the info I can, so right now I'm just waiting to hear news about it to update you all.

Oh, and thank you for the DM! 😊

“There are only four rules you need to remember: make the plan, execute the plan, expect the plan to go off the rails, throw away the plan.” -Leonard Snart.

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