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ShiroTenko
ShiroTenko
Honored Contributor
February 8, 2024
Solved

Child Meta account can't add Parent/Trusted Meta account as friends.

Hi everyone! So I am making this thread to raise visibility for child Meta accounts not being able to add their parents or a trusted account as a friend and vice-versa.

 

If this situation does apply to you, please let me know of the following so I can get this info looked into.

  • Which headset version are you currently running? You can check this in Quick Settings > Settings > Software Update > under the Current Version Details section. The formatting should be 60.#.#.###.###.######### or 62.#.#.###.###.#########.
  • Are any of you currently enrolled in the PTC? If so, is it for the headset, PC app, or both?
  • Can you let me know the mobile app version, along with the OS for the phone?
  • Which headset are you using?
  • Has anyone been able to add their child/parent as a friend from some workaround?

Also, if you guys see any other threads with this problem as their main topic, please feel free to link them in the replies; I'll want to look over them if possible.

    TheAntiSocializer
    TheAntiSocializerAnswer
    Honored Contributor
    June 15, 2024

    Hey everyone, I wanted to jump in here since I noticed it's been a bit of time. I reached out to our internal team for any updates to share, and it looks like this is a safety feature added for child accounts. With this being said, the best suggestion I can provide would be to post a new comment on this thread in our Ideas board I found. This will be where our engineers see user suggestions that they'd want to bring out in the future. The more engagement there is, the more likely they'll be to notice and add it.

    Thanks again everyone! 

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    117 replies

    Show previous replies
    Fatony
    Participant
    November 22, 2024

    THEY FIXED IT TODAY!!!!!.  I am so excited.  I just got an email from meta to update my sons profile in regards to new privacy settings.  The new settings allow for us to follow our children and join them in their activities as well as allowing parents to approve who can join them.  Thank you all for your support on this thread.  And a bit of thanks to Meta for finally acting upon this very important issue. ( albeit without much immediacy).

    SwiftieMom13
    New Participant
    December 29, 2024

    We have 2 oculus meta 3s and I am able to ad myself to each of my boys headsets and have them each add each other as a friend. They can invite each other to meta worlds but cannot invite each other to multiplayer games. They are both 10 and I supervise their accounts which are added under my account. I spent a lot of time on tech support with this issue and they said they were forwarding it to someone higher up and that I would get an email in 3-5 days and that was 2 days ago. 

    KarlKyle
    New Participant
    June 25, 2025

    Still no solution? My daughter is at the moment unable to play multiplayer games she wants (best saber and gorilla tag). The headset is unused for months now. 

     

    As a birthday present she wishes for me to fix it...

    KarlKyle
    New Participant
    June 25, 2025

    ...and, this forum is by people working for a company who specialized in communication right? I cant scroll for five seconds before some badge pops up. Over and over and I am being rerouted to the beginning of the thread. This is horrible

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