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New Participant
October 24, 2026
Question

"feature unavailable"

I jus got my meta quest and I redeemed a gift card, I try to buy a game and it says "feature unavailable" which is kinda a bummer, I can't play anything but free games now 😞

3 replies

Choleni
Honored Contributor
October 24, 2026

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Hi ​@poisonfirey717 🙂

A few days ago a user had the same issue… turned out that he didn’t had an account name, it might also some other detail missing in your account details.

Cannot purchase games for a new Quest 3

You can also contact Meta support so they can look into that.

Follow the link above and scroll down, click “orders and returns”, describe your problem, wait for the AI response, then scroll down and click on “no, that did not resolve my issue”. 

Now you get the option to contact Meta support via email, chat or WhatsApp.

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New Participant
October 25, 2026

Yeah, you were right, thanks for your help, I think that's the main cause for most people with this issue

Choleni
Honored Contributor
October 25, 2026

Glad, I could help. 🙂