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Archie1pro
New Participant
June 13, 2026
Question

FORMAL COMPLAINT – QUEST CASH MISCOMMUNICATION

  • June 13, 2026
  • 7 replies
  • 136 views

  • I am submitting a formal complaint regarding inconsistent and contradictory information provided by Meta Support.

    I was explicitly informed by a Meta representative that a store credit of 15,000 JPY had been added to my account and was asked to verify its reflection. I relied on this communication.

    Subsequently, I was informed that only 2,500 JPY was actually applied and that the higher amount was not permissible under policy.

    This represents a clear inconsistency in official support communications regarding my account status.

    I am requesting:

    1. A formal review of the communication provided by Meta representatives
    2. Confirmation of what credit, if any, was actually authorised and applied at the time of the original statement
    3. Review of how such conflicting information was issued.
    • I also hope I can escalate this issue, to get the promised cash. Even if the policy doesn’t allow it, the policy doesn’t even allow expired cash reassurance yet apparently a “one time” policy could be done, just not on the promised amount.

    • i have screenshots of the written confirmation. Won’t let me send them here. “

      Thanks for waiting here. Usually our team not allowed to give the store credit however, I manage to persuade them and we have added a store credit worth 15,000 JPY. You may check from your end and let me know if its reflected.”

      He proceeded to only issue 1500 and confirm 2500 was issued. I had to escalate to reach 2500/15,000 issued.

7 replies

Archie1proAuthor
New Participant
June 13, 2026

I asked the support multiple times on how to proceed with escalating. They ended the chat twice, then said there is nowhere to escalate. In the third, I got sent the meta general t&Cs, nothing close to a complaint forum. In the fourth, I finally got this, the closest to a complaint system. So if it is possible I want someone with the authority to issue this credit to email me and escalate this issue. I already told my son I managed to get the credit for him and he just refreshed, now how do I tell him they only gave 1/5th of it..? The headset has been broken for over a year, hence the cash originally expiring and not being check upon. Just fixed it last week to find this news, I didn’t ever think the credit would be gone for good

Choleni
Choleni
Honored Contributor
June 13, 2026

Hi Archie1pro​ 🙂

In the fourth, I finally got this, the closest to a complaint system. So if it is possible I want someone with the authority to issue this credit to email me and escalate this issue. 

Unfortunately, here in the forum are just users..... here is no authority that could give you a store credit or could escalate your case.

You have to deal with support about that.....sorry.🙁

 

    Archie1proAuthor
    New Participant
    June 14, 2026

    Hi, meta support actually told me they are unable to do anything, as in they don’t have permission.

    I asked to escalate this and the only place they gave me is here? So i have no idea how to make a complaint now thanks for the reply though 

    Maccyb123
    Honored Contributor
    June 13, 2026

    Archie1pro​ No point in making a formal complaint here my friend. We are all just users here like yourself.. No Meta employees here. You will have to complain to Meta official support. Good luck. 

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