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Participant
December 16, 2023
Solved

Game Downloads keep cancelling themselves on Quest 3

hi im having an issue when trying to download asgards wrath 2, im on q3, every time i try to download the game, the download stops and the asgards wrath icon goes back to install, i normally get between 100-600mb when it does this, the highest download i have got to is 18gb, i have restarted the quest and done a factory reset, there is plenty of space and i have tried different wifi networks. i can download and install other games just not this 1.

AliceinVRworld
Honored Contributor
December 18, 2023

This is fixed!

Our team has informed us this is solved (over all issues with games downloading)

Stuck on installation:

1.Restart the headset

Please let us know if this is still an issue to get a better look into this for you! 

We are all mad here.

409 replies

New Participant
December 24, 2023

I just wanted to add to the list 😞   I still cant download this game - im also on a 5g network with THREE

ive had similar issues with smaller downloads (even beat saber tracks inside the game) but a restart of the headset has always allowed me to get the downloads done.  quite frustrated. 

 

Participant
December 24, 2023

Hi Curly, I hope you get your issues sorted and Meta can come up with a solution for everyone 

Participant
December 24, 2023

Just some more info from my experiences...

So, interestingly, this issue doesn't seem to be limited to the Quest 3. Today I decided to install the Oculus for Windows app and download some of the oldies I bought when I had the DK2 and CV1. The Oculus for windows app can't download either. Doesn't matter what game or app I try and download. It gets to a certain amount, random number, and then repeats itself, it seems. Eg. The download will get to 78Mb, then drop to 74Mb and creep up to 78Mb but then drop back to 74Mb and keep on doing this add infinitum.

Switch my Nordic VPN on on the laptop and hey presto, the apps download perfectly. 

Participant
December 24, 2023

Hi mate, it’s crazy how they haven’t got things right yet … I’m hoping that it’s sorted soon or there will be a lot of people disappointed with their new Xmas gifts

Participant
December 25, 2023

Merry Christmas & good luck to everyone trying to use their headsets today!

Participant
December 25, 2023

im guessing this thread is going to get really busy in the next few days

New Participant
December 25, 2023

I have spent the better part of 24 hours trying to remedy this situation. Ive tried different networks, closer to router, mobile hotspot, factory reset, etc. I cannot get this game, or any game over a couple gigs, to download. Its like the connection pauses and the download doesnt cache at all, so you cannot resume the download from a point, only restart the download. I have restarted this process 20+ times. The closest it got was 27gb, then right back to lile I never even started it. Would appreciate any assistance on this. 

Participant
December 25, 2023

Have you tried sideloading ProtonVPN? That worked for many of us.

New Participant
December 25, 2023

Excuse my ignorance, but how do I go about achieving that?

New Participant
December 26, 2023

Just to let everyone know, I tried using a vpn and it didn't work. I tried both a sideloaded vpn and one I set up on my computer. I verified the quest 3 was using the vpn both times by using a whatsmyip site and checking the country of my displayed ip.

I also tried using the free wifi at Starbucks and it also quit and reset back to zero again. (I got a lot of weird looks wearing the hmd and pinching in the air to press buttons...  Zuck, what have you made me become?)

I don't know if it's because I'm in Taiwan. Also, the country I used for the vpn was Japan. What country are other people using?

Participant
December 26, 2023

Try it with specifically ProtonVPN sideloaded. My NordVPN didn't work either. The free ProtonVPN account will connect to the Netherlands by default.

New Participant
December 26, 2023

I spent over $500 on this device and then money on games but my son who screamed with utter joy this morning when he got it for Christmas has not been able to use  it at all. We can’t download a single game! While I appreciate the work arounds there is no reason I should have to mess with trying to run through a VPN. Fix this Meta! 

New Participant
December 26, 2023

Same issue. On 4G home modem in Australia. Downloaded some smaller titles ~2GB, but AW that came with Q3 is a no go. 

Participant
December 27, 2023

#metaruinedchristmas

New Participant
December 27, 2023

I GOT SOLOUTION but it's not what you expect you might need a stuff animal....yeah first you'll need to got to settings and put you sleep timer on 4hour also put head tracker on 4hours after that start the download and put the head set onto the stuff animal this tricks the head set into thinking you are online the only catch is you must check yhe head set every four hours to make sure it don't go out I know you don't have to believe, e but it works and I feel obligated to help every body you struggle with this is a fix to use until meta get their stuff together 

Participant
December 27, 2023

Nah, this particular 4G/5G issue makes the download fail in less than 5 minutes (even keeping the headset on and timeouts set to 4 hours).
The only solution I've found is a vpn.

New Participant
December 27, 2023

Dang it worked for me