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ralphparsons2026
New Participant
April 26, 2026
Question

Games

  • April 26, 2026
  • 2 replies
  • 78 views

Hi I used a free trial for a game on my meta quest 2 and then purchased the full version. The store shoes “start”, but when I launch it , it says the free trial has ended and loops back to the store 

 

can you remove the trial entitlement and refresh the full purchase license on my account please 

2 replies

Choleni
Choleni
Honored Contributor
April 26, 2026

Hi ralph.parsons.2026​ 🙂

ralph.parsons.2026 wrote:

can you remove the trial entitlement and refresh the full purchase license on my account please

Nobody here on the forum can do that.

You must talk to support, they'll sort that.

You can contact Meta support via email, chat or WhatsApp HERE

    steve40
    steve40
    Honored Contributor
    April 27, 2026

    You don't even say which game it was 🤦‍♂️.

    Maybe you should uninstall the trial version and delete its data and also the saves that were stored in the Cloud.

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