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New Participant
November 9, 2025
Question

Getting the message "Request not completed" when trying to make any purchase on my Meta Quest 3s

  • November 9, 2025
  • 3 replies
  • 351 views

I am trying to purchase the game "Plastic Battlegrounds" on my Meta Quest 3s, but everytime I try to purchase it, I get an error message saying, "Request not completed. A problem occurred when trying to complete your request. This can be caused by entering incorrect information or trying to complete an unauthorised action." I have talked to multiple people at Meta and still have not had this issue resolved, I even got an email this morning telling me that I can use my payment account again just for me to get the same error message. Is there anything I need to do to fix this error?

3 replies

Choleni
Honored Contributor
November 9, 2025

Hi sheildo20​ 🙂

Actually, there is nothing you can do to fix it. Sometimes it'll work after some time.

If you don't want to wait....

Some people found a workaround by creating a second account and use this account to gift games to their main account. Surprisingly this often works, even if they use the same payment methods on the second account as on their not working main account.🤷‍♀️

Maybe that's an option for you too.

 

 

New Participant
February 21, 2026

im having a problem with the meta quest store not sending me a quest store pin to unlock auto purchases

Choleni
Honored Contributor
February 22, 2026

Hi FriendlyPenguin1074​ 🙂

Have you looked in your spam folder?

If you can't find anything, contact support via email, chat or WhatsApp HERE