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New Participant
December 13, 2025
Question

Gifted a game to a friend, he accepted it, but it does not allow him to download the game.

  • December 13, 2025
  • 7 replies
  • 530 views

As the title says, I gifted my friend Deadly Delivery on the Meta Quest store, and although I got the email that he accepted it and can see on the store page that he owns it, the game won't appear on his library nor does it allow him to download it from the store page. Instead the game appears with the price greyed out. If he tries to install the game through the phone app, nothing happens when tapping "Install on headset".  He doesn't play a lot of VR, but I've never had an issue with gifting a game before.

7 replies

MetaStoreHelp
Community Manager
December 13, 2025

Hi there,

 

We noticed your post and would love to lend a hand so you can both get back to exploring the Metaverse together!

 

Here are a few things your friend can try out, to get their app downloaded:

 

Try power cycling their device:

 

For Meta Quest headset:

Hold the power button down until the shutdown options appear.

Power off the headset. Do a full shutdown, not just a restart.

Wait 30 seconds.

Power the headset back on.

 

Make sure that the Meta Horizon app is up to date.

 

Log out and log back in on the headset:

 

For Meta Quest headset:

Hold the power button down until the shutdown options appear.

Power off the headset. Do a full shutdown, not just a restart.

Log out of the Meta Horizon mobile app.

Restart the mobile phone.

Log in to the Meta Horizon mobile app.

Power the headset back on.

 

If they are still having issues, please don't hesitate to get back in touch!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
MetaStoreHelp
Community Manager
December 14, 2025

Hi again!

 

Just checking in to see if your friend was able to install their gift?

 

If not please don't hesitate to send us a private message so we can look into this further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Honored Contributor
May 4, 2026

Hi Michelle, that's not usual. Can you get your friend to take a look in his hidden games in his library. Is it possible he tried a demo of the game and hid the icon and forgot. I say that because I did the same thing when I thought Red Matter 2 which I bought had disappeared! 😁 On the library, he just needs to hit the games menu at the side and open hidden apps just in case it's there. 

steve40
Honored Contributor
May 4, 2026

Honestly, this might be the most immersive feature the devs have ever added. A game about disastrous deliveries… that refuses to deliver itself. That's some next‑level commitment to the lore. Tell your friends the first boss fight is apparently 'Locate the Install Button'. 😆

Honored Contributor
May 4, 2026

🤣🤣