New Participant

Question

Gorilla Tag isn’t actually working.

54 replies
60041 views

So when i enter Gorilla Tag, the chalkboard says that it failed to authenticate my Oculus account. No one is in the lobby, and I can’t do anything. The chalkboard is red and says it failed to authenticate my account. Please help me.

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MetaStoreHelp

Community Manager

Hi xav_01, we understand you're having an issue trying to play Gorilla Tag. We know how disappointed you must feel not being able to enjoy this game. This app is available through App Lab, and may be experimental or still in development. Apps from App Lab haven't gone through the full Oculus review process, so they may include unknown issues relating to comfort, performance or other factors.

We now this is not the solution you were hoping for, but we hope this helps you understand why you are encountering this issue.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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notNick1522

New Participant

Gorillas tag won’t work for me. When ever I try to play gorilla tag it won’t load when I click on the game and it sends me back to the Home Screen.

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CailenYT

New Participant

same for me!

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Alekthecool1

New Participant

my gorilla tag isn’t working and my quest it doesn’t let me play any games like rec room

MetaStoreHelp

Community Manager

Hi Alekthecool1. We're sorry to hear you're having trouble playing games on your device. We want to do everything we can to help. Please try the following troubleshooting steps:

Sign out and back into the mobile companion app
Restart your headset
If these steps don't correct your issue, please ensure the Cloud Backup feature is enabled and perform a factory reset

If you're still experiencing issues with trying to play games on your device, please reach out to us here.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Bulgarboy77

New Participant

when i use steam vr for gorilla tag the in game computer says logging on but it never logs on to my steam account.

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qRelaxzs

New Participant

Same do you know if we can disable app lab?

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Troupe05

New Participant

I just got my oculus and got everything set up. I’m on wifi but on gorilla tag I go to the computer and it says zero people online. I don’t know what’s wrong

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masonGBCool

New Participant

did you ever fix this? just got my quest 2 and have the same issue

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crumbington

New Participant

My gorilla tag won’t load I think it’s down or I got banned

MetaStoreHelp

Community Manager

Hey crumbington, thanks for reaching out to us about the issue you are having with Gorilla Tag. We want to do our best to lend you a hand, but first, is this happening with just Gorilla Tag? If it is a bug in the game or you feel like you probably got banned, you might need to head on over to the Gorilla Tag support page. In the meantime try uninstalling and reinstalling the game, reboot the headset, and check your Network to make sure you're running at a good rate and at 5 GHz.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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CailenYT

New Participant

My gorilla tag keeps kicking me out and thats the only app i cant play. I tried uninstalling it and reinstalling it, does not work. I tried factory resetting, didnt work. What do i do? I want to check out the new update

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bmonkevr

New Participant

I keep having the same issue meta please respond to this post.

AliceinVRworld

Honored Contributor

Hello everyone! Just like Meta provided we should get connected with Gorilla Tag's developer regarding this experience. They have a support system to get this a look at just click here.

We are all mad here.

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bmonkevr

New Participant

Same

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HawkeyeSplitzer

New Participant

I have gorilla Tag on my Oculus. It won't load at all. I've tried to contact support for this, but you have to sign up to Discord. When I do this, it tells me I'm not a Gorilla tag member.

Does anybody know how I can simply raise a ticket on this game

MetaStoreHelp

Community Manager

Hi there bmonkevr and HawkeyeSplitzer, we see you are having issues accessing Gorilla Tag. We understand how this can affect your VR experience, and we want to do all that we can to get you in contact with the developers about this issue.

To get in touch with them through Discord, you'll need to read the FAQ down below https://www.gorillatagvr.com/contact. Once you're in, you'll be able to get the assistance you need.

We hope this is insightful, and if you have any other questions or concerns in the future, please don't hesitate to reach out to us again. Thank you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

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Linkanm15

New Participant

It won’t work it says terms of service

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Pennybel619

New Participant

me too. how do i fix it?