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ThatGuyJacobee
ThatGuyJacobee
Participant
October 14, 2023
Question

Health Connect not functioning (Android 14 - Quest Move)

Beginning Android 14, Google is moving their Health Connect Google Play app into a native system built-in app. This has caused the Meta Quest app to stop being able to sync data to Health Connect. Most other health apps have already had updates to adjust for this change, but the Meta Quest app still hasn't received an update to solve this.

I'm running the One UI 6 Beta 2 (Android 14) and I cannot get Health Connect set up with the Oculus app because I receive a message stating that the Meta Quest app must be updated to continue integrating with Health Connect.

Hope you can solve this ASAP as I want to sync my Quest Move data again. 🙂

    74 replies

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    Yorikane
    New Participant
    November 18, 2023

    Also at my site the connection of Meta Quest with Health Connect is not working since many weeks on my Pixel 6 with every single software at the newest update. Do you know when it will be fixed?

    CheriePie
    CheriePie
    Participant
    November 29, 2023

    I am following this topic because I too am experiencing this issue.

    I took a screenshot from my Android device (Samsung 23+, Android 14) attached below.

    As LayerCakeMakes stated previously, Meta developers need to update the Android app to support Android 14, it's as simple as that, all of the info which can be found at https://developer.android.com/health-and-fitness/guides/health-connect/migrate/migrate-from-android-13-to-14 . Hopefully this can happen soon!!

     

      ThatGuyJacobee
      ThatGuyJacobeeAuthor
      Participant
      December 6, 2023

      Hey, is there any update for this? It has been almost a whole 2 months and nothing has been done or communicated. This isn't acceptable for a company at the scale of Meta, I mean the company literally makes software exclusively (excluding VR).... I don't get it, Android published information about this months in advance, even long before the Android 14 beta, yet nothing was done and still hasn't been done to fix such a simple bug. It's even more frustrating because of how easy this is to fix, yet it hasn't been done. It would be appreciated if someone could bump this issue as this is a game-breaker for ALL Android users (which is probably an overwhelming proportion of your customers...)

      WiLCh
      New Participant
      December 7, 2023

      Could you kindly decline that solution?

      dymex
      New Participant
      December 6, 2023

      Meta seems to be behaving like children in the fog. When I reported this problem on Google Play Store (topic Android app), I received a very limited response from devs to ask on Meta Support 😂🤣. They simply ignore the problem and don't seem to take any actions to resolve it.

      A similar situation occurred with my Elite Strap with Battery for Meta Quest 3. After reporting the issue, for two weeks, they tried to convince me that they would send a new piece. However, after asking again, they admitted to encountering problems, and the replacement will take another 4 weeks. This is entirely incomprehensible and unacceptable to me.

      I am concerned about how Meta treats its customers and addresses issues. It's just pathetic customer support. I hope others will also share their experiences, maybe together, we can bring attention to these matters.

        ThatGuyJacobee
        ThatGuyJacobeeAuthor
        Participant
        December 19, 2023

        I do have to agree with this. I don't know what is up with their whole feedback loop, but this is tone-deaf behaviour from Meta in general. Everything seems hyper-automated with responses, whilst nothing is being done. This has affected EVERY Android 14 user for the past 2+ months or even since the beta. Android published their documentation well in advance of this, yet they proceeded to do nothing... it would take an hour for someone to simply update to use the newer Health Connect OS-App version.

        I feel bad for the moderators on this forum, as I presume they have to reply to a ton of posts but 90% of the time cannot do anything other than ask for statuses from Meta employees, which usually seem to result in no progress being done. I just don't understand how such a massive company like Meta cannot make working software, it is literally in their DNA and blood yet their Android app is plagued with bugs left, right and centre. The app in itself is good when it works, but the issue is it doesn't work almost always in some way or another.

        Anyhow, we can hope perhaps one day this will finally be solved, who knows perhaps a year at this rate as the developers have not even addressed this. P.S. Thanks to the mod for the edit update 🙂

          caden3ds
          New Participant
          December 9, 2023

          Still needs to be fixed

            OpusOculusAccount
            New Participant
            December 14, 2023

            In the latest version of the Meta Quest app for Android I received yesterday, the Move widget is now gone and there appears to be no way to even attempt to link with Health Connect anymore.

             

            Guess that's one way to handle it. 

            LayerCakeMakes
            LayerCakeMakes
            Participant
            December 14, 2023

            Oof that sounds pretty bad. There's no update available for me yet but I guess it's no wonder the Oculus App has 2.2 stars in the Play Store ... the automated reply for 1 Star ratings to use the support website surely doesn't help either.

              suhaylmia
              New Participant
              December 21, 2023

              December 21st Still not syncing, health connect still asking me to update oculus app

              • Pixel 6

              • Android 14

                simpleflaw
                New Participant
                January 1, 2024

                01/01/24 - this is still an issue.

                Samsung S23 Ultra

                Android 14

                  LayerCakeMakes
                  LayerCakeMakes
                  Participant
                  January 19, 2024

                  Anyone that upvoted here should do the same for the "Idea" post in hopes it does anything ...
                  https://communityforums.atmeta.com/t5/Ideas/Meta-Quest-Move-support-for-syncing-data-to-Android-14-Health/idc-p/1137220

                    ThatGuyJacobee
                    ThatGuyJacobeeAuthor
                    Participant
                    January 22, 2024

                    Fantastic to hear that Meta doesn't give any crap about their customers. Not surprising given their track record. I love having an advertised feature that was actively used, not functioning because Meta struggles to spend a few hours updating a God **bleep** API. Incredible how this company creates software, I actually wonder how. I also love a feature being taken away with no notice, after a whopping 3 months of no contact from any Meta employees, because that is the ultimate solution.

                    Meta's Thoughts: If the feature doesn't exist at all, surely the bug doesn't exist. 🧠

                      lallander
                      lallander
                      New Participant
                      March 2, 2024

                      This is still an issue.

                      Google Pixel 7
                      Android 14

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