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AlonTauber1977
New Participant
August 30, 2026
Question

Help with wrong email in VR game gift

  • August 30, 2026
  • 2 replies
  • 43 views

Hello Meta Support Team

I am contacting you here because the web support portal is completely looping me through device registration and serial number checks, preventing me from opening a standard ticket.

I purchased a digital game gift but made a typo in the recipient's email address. Because the gift is unredeemed and sent to a wrong email, the standard 'Orders and Returns' portal blocks automated refunds.

Could you please manually open a billing ticket for me, cancel the unredeemed 25-digit code, and process a refund to my original payment method?

My Details:

Game Purchased: DeadPool

Incorrect Email Used:  I typed  B********@*****

instead of B*******e@*****

 

Thank you for your help bypassing this loop!

 

[Mod Edit - Emails removed]

    2 replies

    Maccyb123
    Honored Contributor
    August 30, 2026

    This is an unsecured public forum for users.. Meta do not monitor this forum. 

    For your own security please edit your comment and remove your email address. If you get an email from anyone who say they're from Meta, ignore it, they will be scammers. You may have compromised your personal security over the long term as fraudsters visiting this forum may hold on to your email long term so be vigilant always.

    If you want to talk to a human support person at Meta, try this support email, and again don't forget to delete your email address here. 

    mailto:support@store.metamail.com

     

     

      Choleni
      Choleni
      Honored Contributor
      August 30, 2026

      AlonTauber1977​  if a game isn't redeemed within 30 days, it will expire automatically and you'll get the refund to the original payment method. No action is needed.😉

       

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