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Ilovedrpeppersomuchmeow
New Participant
January 10, 2026
Question

I'm not able to purchase games and apps

Hello, I Just got an Quest 3s on christmas, I have it set it up and I played around with some of the pre installed stuff and some free games, but for some odd reason I'm not able to buy games on the store. I tried two different cards from the same bank on the Oculus itself, the app and a laptop and none of them worked. The desktop and app both gave an error along the lines "unable to add payment method" or "account restrictions error" I dont have any account restrictions at least i dont know of I follow the ToS, code of conduct etc. Is this happening or happened to anyone else?

5 replies

steve40
steve40
Honored Contributor
January 11, 2026

Try using web browser to add a credit card under Meta Accounts Center, it's used for identification. There is separately, a Meta Horizon Store that uses the same card for buying stuff (I think this is for buying standalone Quest apps) and an Oculus Store account that uses separate payment credentials, where you can also add payment methods (I think this is for buying Link PCVR games). It's confusing having these three separate areas where payment methods can be set up. Maybe that's the problem. Check all three sites and make sure all have a valid payment method and that none of those payment methods have expired.

Also I suggest setting up a STORE PIN in your headset to prevent unauthorized purchases in case someone hacks your accounts. Be careful not to lose your pin number if you do!

    omid082424
    Participant
    January 11, 2026

    It can be said that everyone is facing this problem because of Meta's ridiculous AI system that limits accounts for no reason..

    Play free games for a while and watch movies and test every 3-4 days, it will probably fix itself.

    Corresponding with support doesn't help.

    The next solution is to buy the game from Steam without any hassle and play with the Steam link.

      Maccyb123
      Honored Contributor
      January 11, 2026

      omid.082424 It can't be said that "everyone" is facing this problem. It can be said that some people have the problem. I don't have the problem, none of my friends have the problem. In fact most people are successfully buying games and relatively few have the problem and it's more often than not related to security restrictions on the bank accounts or payment methods.. I had an issue and realised I caused it by a restriction that I actually placed on my account for international payments. It was my fault! I didn't blame Meta, I just checked first. Meta actually wants to take your money. You should always start investigating the issue with your own financial provider because in most cases that is where the problem is. 

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