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FieryKookaburra7534
New Participant
November 4, 2025
Question

Impossible to load "Media Player" App on Quest3

  • November 4, 2025
  • 12 replies
  • 835 views

Hello, 

I tried to open some films with "Media Player" on My  Quest3, but impossible, i see 3 dots loader all time...

Good internet connexion 

      12 replies

      steve40
      steve40
      Honored Contributor
      November 4, 2025

      Try the Bigscreen app in the Meta Store, it's much better.

        FieryKookaburra7534Author
        New Participant
        November 4, 2025

        In Meta Horizon, I search "Avatar" and I find 3D movie trailer, and the opening is by default with "Media Player"

        I Can change the opening  with other app ?

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        November 4, 2025

        Hi there,

         

        We understand you are encountering app loading issues on your headset. We'd like to recommend submitting a bug report so that our engineers can have a closer look at this situation and provide a possible fix. Alongside this, a force restart of the headset could clear up any bugs, to do so:

         

        1. Press and hold the power button for at least 30 seconds.
        2. Wait 30 seconds.
        3. If your headset doesn't automatically turn back on, press the power button until your headset has turned back on.

        For any further queries, please don't hesitate to reach out to us via private message, we're here to help:

         

        Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

         

        Have a lovely day!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        FieryKookaburra7534Author
        New Participant
        November 4, 2025

        MetaStoreHelp​ it's the same

        Can I make a screen shot with Quest3 ?

        MetaStoreHelp
        MetaStoreHelp
        Community Manager
        November 4, 2025

        Hi there!

         

        Yes, you can definitely take photos with your Meta Quest ! If you're curious about how it works or want to explore more options, feel free to check out this helpful guide. It walks you through everything clearly so you can get the most out of your headset.

         

        We would love to continue our conversation via private message so we can explore other options if needed. We'll see you there!

        If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
        FieryKookaburra7534Author
        New Participant
        November 4, 2025

        Video of my problem :  https://vimeo.com/1133625015?share=copy&fl=sv&fe=ci

        steve40
        steve40
        Honored Contributor
        November 5, 2025

        That's the TV app. The Avatar movie trailer works on my Quest 3 in Australia. I'd say you have a regional restriction happening, or network issue accessing that particular IP address, as those 3 dots indicate it's the movie not loading, not a movie player issue.

          FieryKookaburra7534Author
          New Participant
          November 5, 2025

          I have the same problem with others videos, not only with Avatar, all videos need to open with "Media Player" App

          mortdecaiblackwood
          New Participant
          January 20, 2026

          Same problem

           here. Did You had any luck to fix this issue?

          CosmicNomad20
          New Participant
          April 4, 2026

          Any fix? Mine is doing the same. last year it worked fine. Maybe the January updata broke everything. 

          melua02
          New Participant
          May 22, 2026

          ihad the exact same issue. The Media Player only showed 3 loading dots, and the 'Theatre Elsewhere' app wasn't working either. I then created a second profile on my Quest, and everything worked fine there. That’s how I realized the issue wasn't the headset itself, but my main account.

          In my Facebook account settings, under 'Activity and permissions' -> 'Preferences', I enabled 'Apps, websites and games'. After a restart, everything was working again. Prior to finding this solution, I had already done a factory reset and reinstalled the app on my smartphone."

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