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AniMizM
New Participant
October 30, 2025
Solved

Meta Horizon App Not Working

Android, Pixel 9. The app launches with a darkened screen and a message at the top; "Stay connected with friends, get instant access to new app releases and more." Can't click anything or navigate anywhere.

    AniMizMAnswer
    New Participant
    October 30, 2025

    Thanks for the reply. I fixed it by clearing the app cache (App info > Storage and cache > Clear cache).

    View in thread

    3 replies

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 30, 2025

    Hey there,

     

    We saw your post and wanted to lend a hand!

     

     

    Experiencing issues with the Meta Horizons app can be far from ideal, especially when you came home from a hard day and you just want to enjoy your favorite games. We would love to provide you with the assistance needed so you can jump back into the Metaverse with your friends! Please follow the below steps and let us know how it goes:

     

    • Delete the Meta Horizons mobile app then redownload the app
    • Make sure the app is UpToDate
    • Turn the Wi-Fi on and off
    • Make sure no VPNs are being used

     

    If you still having issues after trying the above steps don't hesitate to get in touch with us privately as we would be happy to help! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport.

     

    Next, click "Send a Message" to privately message us!

     

    Please remember, you must be signed into the community first to send us a private message.
     

    We hope to hear from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    AniMizMAuthorAnswer
    New Participant
    October 30, 2025

    Thanks for the reply. I fixed it by clearing the app cache (App info > Storage and cache > Clear cache).

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    October 30, 2025

    Hey there,

     

    Thanks for letting us know that you got the Meta Horizon app working, we're glad to see that you can now go back and enjoy your favorite games issue free!

     

    Have an amazing rest of your day!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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