Skip to main content
New Participant
October 16, 2025
Question

My son has just been scammed

My son has just been scammed for his dinosaurs on the ug game, the username who did was poopmonster. What do I do and how do I resolve this. 

    5 replies

    New Participant
    October 16, 2025

    how much did u pay

     

    New Participant
    October 19, 2025

    contact their support site

    MetaStoreHelp
    Community Manager
    October 19, 2025

    Hello ajbghost_99 !

    Thank you for reaching out, and we’re truly sorry to hear about your son’s experience. We understand how upsetting it can be when something like this happens, especially in a game that’s meant to be fun and engaging.
     

    To help resolve this, we recommend reporting the incident directly through Meta’s support system. You can do this by following the steps outlined in this official guide, which walks you through how to report another user for inappropriate behavior or suspected scamming.
     

    Here’s a quick overview of what to do:
     

    Open the Meta Quest app or headset interface.

    Navigate to the profile of the user in question

    Select the option to Report and follow the prompts to describe what happened.

    Providing as much detail as possible, such as the username, game title (UG), and what was lost, will help the support team investigate thoroughly.
     

    We know how important it is to keep gaming spaces safe and respectful, especially for younger players. We take these reports seriously and will review the case to determine appropriate action.
     

    If you need help navigating the reporting process or have additional questions, please don’t hesitate to reach out. We’re here to support you and your family every step of the way.

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    steve40
    Honored Contributor
    October 20, 2025

    Submit a ticket in discord (the #contact-us channel).

    New Participant
    February 17, 2026

    Did they resolve your issue because this just happened to my son? And I don’t know enough about the oculus to get the information needed like username of the person that took the dinosaur.