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Profil001
New Participant
August 20, 2026
Question

Not able to verify bundle purchase in app

  • August 20, 2026
  • 3 replies
  • 63 views

We have several times tried to buy a bundle for Scary Baboon or other games through Meta Quest 3 headset, but when I receive the notification in the Meta Horizon app and try to verify purchase - nothing happens.

First it says: Etablerer forbindelse til din enhed... (connecting to your unit). Unit is of course connected.

Then it says: Indlæser godkendelses data...(loading approvement data). Credit card is of course connected to the app.

Otherwise the page in the app is blank except for Verificer køb (Verify purchase) in the top right corner.

Whats wrong? What to do?

    3 replies

    steve40
    steve40
    Honored Contributor
    August 20, 2026

    Use the web store instead?

      Maccyb123
      Honored Contributor
      August 21, 2026

      Try what steve_40​ says. If that doesn't work, contact Enver Studio, the makers of the app. I saw some others having a similar problem. 

        Choleni
        Choleni
        Honored Contributor
        August 21, 2026

        Hi Profil001​ 🙂

        You say, you have this with several games, so I guess it's an issue with the app/account, not with a specific game.

        Perhaps you should log out of the app and log back in, or even better, uninstall and reinstall the Horizon app to see if that helps.

        As steve_40​ said, try it from pc in the web store.

        If none of this works, contact Meta support via email, chat or WhatsApp HERE so they can look into that.

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