Skip to main content
TheSecret1
New Participant
December 14, 2025
Question

Oculus Rift S stuck on Checking Sensors

Trying to setup Oculus Rift S on Win 10 computer.

Haven't used it for 2 years and have new PC.

When running setup it is stuck on Checking Sensors and won't progress.

Tried multiple USB ports.

Changed room, lighting, cleaned sensors etc.

Ensured Power Options correct.

Can't figure out how to submit a support ticket?

    5 replies

    Choleni
    Choleni
    Honored Contributor
    December 14, 2025

    Hi TheSecret1​ 🙂

    Unfortunately, this is a pretty common issue, as you can see using the forum search.

    Search | Meta Community Forums

    Maybe you'll find something that helps.

    About a support ticket..... you can reach out to support via email, chat or WhatsApp

    HERE

    I hope you get it working....good luck🤞

    VinCulprit
    New Participant
    February 10, 2026

    if this is a common issue I'm surprised their isn't a lawsuit, seems like planned obsolescence.

    Once they updated the software to meta quest whatever my rifts started doing the same. I get they don't plan to support the rift s permanently but their software updating made mine into a brick and so far no luck, least they could do is a trade in program. I'd trade in my rift if they would heavily discount a new quest. I prefer the cable and PC setup though.  

    Choleni
    Choleni
    Honored Contributor
    February 10, 2026

    I know many people have issues with their Rift/Rift S, but there are also many people that have their Rift or Rift S still running without issues.🤷‍♀️

    On the other hand, Quest players also have sometimes trouble to link their headsets, so this problem not only applies to the no longer supported headsets.

    Quest players just have the advantage that they still can use their headsets standalone or they maybe use steam link, until the link app works again. So, they are not completely lost.

    Btw. you can cable link the Quest to PC, if you don't want to use airlink.🙃

    MetaStoreHelp
    MetaStoreHelp
    Community Manager
    December 15, 2025

    Hi there TheSecret1,

     

    We noticed your post and we would love to lend a hand to help you get back into the Metaverse with us!

     

     So that we can try out some troubleshooting with you could you please send us a private message.

     

    Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

     

    Looking forward to hearing from you soon!

    If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
    TheSecret1Author
    New Participant
    December 15, 2025

    I did send you a message privately.

     

    Terms & ConditionsAccessibility statement