Please Help me with a Refund

I bought I am cat using Quest Cash. I have played less than 2 hours and owned it for more than 14 days, meeting all requirements. The automated refund button gives an error because of the Quest Cash payment method. Email and chat support bots have repeatedly failed to help. I need an agent to manually pull the license and credit the Quest Cash back to my wallet balance is there anyway I can refund because when I go to the support page, it says I already made. They already made two exceptions and now they won’t make any anymore.