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Dolc3vitaa
New Participant
August 19, 2026
Question

pls i need help

  • August 19, 2026
  • 4 replies
  • 53 views

PLEASE HELP. I can't purchase anything in the Quest app or store. I've tried everything, even "quest cash'. Nothing works! I bought the Quest 3 and made 3 or 4 purchases. Now I get this message: 

“Requests cannot be completed until further action. We noticed something unusual, and for your security, this request couldn't be completed. Please file an appeal to get your case reviewed.”

      4 replies

      Maccyb123
      Honored Contributor
      August 19, 2026

      Here is an option that has worked for some people. On your banking app set up and use a virtual credit or debit card, and set it as the payment option on your Horizon app , and remove previous cards that have failed to be processed. 

      Then, choose and pay for your app through the headset itself and for confirmation ask that the 6 digit security pin be sent to the email address you use for your Meta account. Keep your phone near you so you can receive the pin and enter it in the box you will see on the headset. Hopefully that will work for you and after a few purchases you should (🤞🤞) be able to use the same card to buy through the Horizon app on your phone. Give it a try! And let's know how you get on. 🙂 

      Also there are many threads already on the forum about this situation which unfortunately happens too many times. 

       

      Dolc3vitaaAuthor
      New Participant
      August 19, 2026

      i don’t have bank beaucause i don’t have card it’s for quest cash

      Maccyb123
      Honored Contributor
      August 20, 2026

      Dolc3vitaa OK, then there is nothing you can do except contact Meta. We cannot help with account issues.. You could set up a virtual debit card, put money into it and try using that instead of Quest cash. If you can't do that you'll have deal with support directly.. Sorry, nothing more we can do. We're all just headset users on this forum, there are no Meta staff here. 

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